Customer Service Representative

Behjat Ghahhari

Email: *********@*******.*** Cell: 469-***-****

PROFILE

• An experienced Customer Service Representative worked in fast placed environment demanding strong organizational, technical and interpersonal skills. Collaborative, detail- oriented, and proven ability to efficiently handle multiple tasks and meet deadlines RELEVANT EXPERIENCE

Customer Service Agent, February 2019 – September 2023 Serco Canada (Drive Test Center), Toronto, Ontario, Canada

• Greeted and assisted customers in scheduling and completing drive tests, providing clear instructions and answering inquiries

• Efficiently handled cash transactions, ensuring accuracy and compliance with established protocols.

• Processed and verified customer information, maintaining confidentiality and security of sensitive data

• Resolved customer issues and concerns promptly, maintaining a high level of customer satisfaction

• Collaborated with team members to ensure the smooth operation of the Drive Test Center Customer Service Representative, June 2008 – August 2023 Service Ontario (DMV office), Toronto, Ontario, Canada

• Assisted customers in person and over the phone with a wide range of motor vehicle-related inquiries, including license renewals, vehicle registrations, and title transfers

• Interpreted and explained complex provincial policies and regulations to customers, ensuring compliance and clarity in a courteous manner

• Processed and reviewed documentation for accuracy and completeness, adhering to established procedures and legal requirements

• Collaborated with other government entities to address and resolve issues related to motor vehicle records

• Effectively handled cash transactions, ensuring accuracy in accounting and adherence to established cash handling procedures

SKILLS AND CERTIFICATES

• Advanced proficiency in Microsoft Office

• Maintained a 99% accuracy rate in cash handling, minimizing discrepancies and errors

• Advanced proficiency in spreadsheet management

EDUCATION

Administrative Assistant and Accounting, September 2004 – April 2005 Townshend College, Toronto, Canada

Honours Bachelor of Science Computer Programming, September 1992 – April 1996 University of Tehran, Tehran, Iran

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