Customer Service Data Entry
Resume:
Crystal McFarland Nelson
West Memphis, AR *****
**********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Accounts Payable Clerk (Contract)
FedEx - Memphis, TN
August 2022 to September 2023
Create invoices, manage, reconcile and pay ACH payments or record receive payments while working with vendors, and ensuring compliance with company policy. Call Center Representative/Customer Service-Remote Terminix-Temp Contract - Remote
April 2022 to July 2023
Take inbound and out bound calls
Review account with customer
Schedule appointments
Conflict resolution
Financial Consultant
Region's Bank - Memphis, TN
August 2021 to August 2022
Customer Service
Meeting with customers and prospects both on phone and in person to determine their banking needs Proactively offering products, services, and guidance Achieves branch targets and goals
Achieves required levels of outbound calls
Ensures safe and sound banking practices
Requires registration with the Nationwide Mortgage Licensing System (NMLS) Tax Preparer (Seasonal)
Jackson Hewitt - West Memphis, AR
January 2022 to April 2022
Answer tax related questions
Provide expert customer service and tax knowledge
File taxes and ensure the accuracy of various tax forms Store Manager
ACE Cash Express - Memphis, TN
January 2020 to August 2021
Cash handling
Data entry
Customer Service
Filing
Answering calls/scheduling
Maintain store safety and security
Maximize profits
Manage inventory
Stand for prolonged periods of time
Floor Attendant
Southland Gaming and Racing - West Memphis, AR
July 2007 to July 2019
Customer service
Money handling
Standing/walking
Data entry
Perform minor repairs or make adjustments to slot machines Resolve machine tilts
Education
Technical Degree in Polysomnography
Concorde Career College-Memphis - Memphis, TN
December 2014 to September 2015
Associate in Business-Studied
UAPB-completed 30 hours GPA 3.2 - Pine Bluff, AR
August 2002 to May 2004
Skills
• Microsoft Office (5 years)
• Hospitality (10+ years)
• Filing
• Microsoft Excel
• Microsoft Word
• Typing
• English
• Manufacturing
• POS
• Assembly
• Microsoft Outlook
• Upselling
• Microsoft Access
• Dispatching
• Lexis-Nexis
• Banking
• Customer support
• Windows
• 10 key calculator
• Administrative experience
• Front desk
• Basic math
• Retail sales
• Data entry
• Cash handling
• Math
• Phone etiquette
• Computer literacy
• Machining
• Store management
• Tax experience
• Sales
• Time management
• Customer service
• Computer skills
• Computer operation
• Guest services
• Communication skills
• Leadership
• Cashiering
• Organizational skills
• Public relations
• Guest relations
Certifications and Licenses
Driver's License
NMLS
Assessments
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Data entry: Attention to detail — Proficient
July 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
July 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
July 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate