Crystal McFarland Nelson

West Memphis, AR *****

ad151m@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

Accounts Payable Clerk (Contract)

FedEx - Memphis, TN

August 2022 to September 2023

Create invoices, manage, reconcile and pay ACH payments or record receive payments while working with vendors, and ensuring compliance with company policy. Call Center Representative/Customer Service-Remote Terminix-Temp Contract - Remote

April 2022 to July 2023

Take inbound and out bound calls

Review account with customer

Schedule appointments

Conflict resolution

Financial Consultant

Region's Bank - Memphis, TN

August 2021 to August 2022

Customer Service

Meeting with customers and prospects both on phone and in person to determine their banking needs Proactively offering products, services, and guidance Achieves branch targets and goals

Achieves required levels of outbound calls

Ensures safe and sound banking practices

Requires registration with the Nationwide Mortgage Licensing System (NMLS) Tax Preparer (Seasonal)

Jackson Hewitt - West Memphis, AR

January 2022 to April 2022

Answer tax related questions

Provide expert customer service and tax knowledge

File taxes and ensure the accuracy of various tax forms Store Manager

ACE Cash Express - Memphis, TN

January 2020 to August 2021

Cash handling

Data entry

Customer Service

Filing

Answering calls/scheduling

Maintain store safety and security

Maximize profits

Manage inventory

Stand for prolonged periods of time

Floor Attendant

Southland Gaming and Racing - West Memphis, AR

July 2007 to July 2019

Customer service

Money handling

Standing/walking

Data entry

Perform minor repairs or make adjustments to slot machines Resolve machine tilts

Education

Technical Degree in Polysomnography

Concorde Career College-Memphis - Memphis, TN

December 2014 to September 2015

Associate in Business-Studied

UAPB-completed 30 hours GPA 3.2 - Pine Bluff, AR

August 2002 to May 2004

Skills

• Microsoft Office (5 years)

• Hospitality (10+ years)

• Filing

• Microsoft Excel

• Microsoft Word

• Typing

• English

• Manufacturing

• POS

• Assembly

• Microsoft Outlook

• Upselling

• Microsoft Access

• Dispatching

• Lexis-Nexis

• Banking

• Customer support

• Windows

• 10 key calculator

• Administrative experience

• Front desk

• Basic math

• Retail sales

• Data entry

• Cash handling

• Math

• Phone etiquette

• Computer literacy

• Machining

• Store management

• Tax experience

• Sales

• Time management

• Customer service

• Computer skills

• Computer operation

• Guest services

• Communication skills

• Leadership

• Cashiering

• Organizational skills

• Public relations

• Guest relations

Certifications and Licenses

Driver's License

NMLS

Assessments

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Data entry: Attention to detail — Proficient

July 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

July 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Professionalism — Proficient

July 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Proficient

December 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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