Customer Service General Manager

Laling Matthews

602-***-**** **************@*******.*** https://www.linkedin.com/in/laling-matthews/

SUMMARY

I have over 15 years of customer service experience and 10 years of management experience in a fast paced stressful environment. I work well under pressure and love a challenge. The skills I have acquired have enabled me to be a well-rounded customer service representative. I am proficient in several software platforms s that are transferable and utilized in remote customer service.

SKILLS / COMPETENCIES

Strong Communication

Solution Oriented

Time management

Exceptional Customer Service

Highly Organized

Active Listening

Remote Communication Technology

Computer Literate

Empathetic Listening

Able to work Independently or Collaboratively

Excellent Interpersonal Skills

Proficient in Microsoft Office

Customer Relationship Management

Skilled Multi-tasker

PROFESSIONAL EXPERIENCE

Televerde Foundation: Phoenix, AZ Current

Career Path Participant

● Developed Customer Service Skills

● Problem Solving and Critical Thinking

●Time Management and Project management

Dennys: Phoenix, AZ 5 Years

Assistant General Manager

Customer Relationship Management

Organization and Scheduling

High-Volume Service

IHOP: Glendale, AZ

Wichita, KS 5 Years

Assistant General Manager

New Hire Training and Management

Ensure Safety Standards are met

Teamwork

EDUCATION

Arizona State University: Tempe, AZ Current

Currently pursuing Bachelor of Arts

Business Administration

Awards and Certifications:

Sales Force and Factor 8 Certified

LinkedIn Certified

oCustomer Service

oCommunication

oTeamwork

oEffective/Active Listening

oCritical Thinking

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