S

Alejandra B

Schiappacas

se

952-***-****

ad1504@r.postjobfree.com

Saint Paul, MN 55101

SUMMARY

Efficiency-driven Office Administrator with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals. SKILLS

Decision Making

Motivational Leadership

Recruitment and Hiring

Quality Assurance

Team Management and Supervision

Staff Development and Training

Complex Problem Solving

Team Building

Handling Customer Complaints

Microsoft Office Suite

Coaching and Mentoring

Schedule Coordination

Performance Management

Report Preparation and Analysis

Honesty and Integrity

Friendly and Relatable

Diligent Follow Through

Confidence and Drive

Adaptable and Resilient

Methodical and Organized

Employee Motivation and Discipline

Spanish Fluency

Cross-Functional Collaboration

Project Management

Attention to Detail

Inventory Oversight

Goal Setting

Administration and Operations

Verbal and Written Communication

Documentation and Recordkeeping

Mail and Package Distribution

Customer Service Management

Database Maintenance

Meeting Coordination and Support

Office Equipment Management

Travel Coordination

EXPERIENCE

Office Administrator

San Juan, PR

Nadal Law Office, LLC./ Feb 1994 to Sep 2020

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.

Replenished office supplies, placing new orders for restocking to maintain inventory. Managed office paperwork, including scanning documents and routing business correspondence.

Senior Wellness Associate

Guaynabo, PR

Telemedik Innova Health Solutions, Inc./ Jun 2010 to Sep 2018 Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Exceeded customer satisfaction by finding creative solutions to problems. Assistant Fashion Designer

Ponce, PR

Armando James Designs/ Jun 2004 to Feb 2009

Offered creative and practical support to designer by handling production work. Supported designer by assisting in photo-shoots, fashion shows, sale exhibitions and related events.

Assisted in creating mood and trend boards for reference purposes. Inspected fabric and end products for possible tears and reported discrepancies to designer immediately.

Conferred with clients to understand design needs and provide feedback on presented ideas.

Collaborated with designer throughout production development process, marketing and sales and manufacturing.

Performed extensive market trend research to understand competitive opportunities. Ascertained projects were finished in time for meetings and seasonal sales delivery and pick up.

Managed design process of new accessories to fit with swim suits and female clothing line.

Collaborated with photographers and stylists to showcase brands and merchandising standards.

Established design integrity and best strategy for multiple brands. Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.

Preschool Assistant Teacher

Jenkintown, PA

Meadowlane Montessori School/ Aug 1987 to May 1989 Supported lead teacher with daily classroom activities. Monitored students to observe behavior, enforce rules and maintain safety. Maintained safe, clean and constantly supervised play environment. Instructed and assisted students during craft activities. Supervised students outside classroom during recess, lunch and breaks. Assisted with or led story time by reading books to children. Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.

Assisted with implementation of approved lesson plans and daily classroom schedule. Created and assembled classroom displays and decorations. Arranged classroom furniture and learning materials to keep areas neat. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task. Attended all required staff meetings, workshops and school functions. Evaluated student's progress and documented in reports. Sales Representative

Philadelphia, PA

United Colors Of Benetton/ May 1987 to Aug 1987

Monitored customer order process and addressed customer issues. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Improved overall customer purchasing experiences to promote steady revenue. Demonstrated product features to align with customer needs. Created and implemented store displays, promoting sales and growth. Cosmetic Sales Associate

Cayey, PR

Gonzalez Padin Department Store/ Dec 1986 to May 1987 Implemented merchandising displays and promotional products to meet marketing standards.

Completed sales transactions and processed merchandise return, maintaining proper accountability of register.

Attended trainings and seminars to gain product line proficiency. Educated clients on benefits of products with full consultation, including cosmetic application.

Determined cosmetic needs based on customer's personal features and preferences. Assisted in daily store recovery and replenishment. Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products. Cosmetic Sales Associate

Cayey, PR

Moscoso Pharmacy/ Jun 1982 to Nov 1986

Educated clients on benefits of products with full consultation, including cosmetic application.

Implemented merchandising displays and promotional products to meet marketing standards.

Completed sales transactions and processed merchandise return, maintaining proper accountability of register.

Attended trainings and seminars to gain product line proficiency. Determined cosmetic needs based on customer's personal features and preferences. Assisted in daily store recovery and replenishment. Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products. Organized store by returning all merchandise to its proper place and restocked displays. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Recommended merchandise to customers based on needs and preferences. Educated customers on product and service offerings. Stayed up to date on store promotions, payment policies and security practices. TV Presenter

San Juan, PR

WIPR Channel 6/ Apr 1984 to May 1985

Researched subjects and prepared for live events, special programs and guest interviews.

Developed storylines for broadcasts to engage listeners and increase audience numbers.

Shared public service announcements, music information and upcoming events with audiences.

Interviewed guests and conversed according to script. Used proper elocution and articulation to deliver news and features stories during broadcasts.

Collaborated with producers and assistants to select and implement program content. EDUCATION AND TRAINING

Bachelor of Arts: Psychology And Mental Health

University of Puerto Rico - Cayey May 1989

Cayey, PR

LANGUAGES

English:

Full Professional

Spanish:

Native/ Bilingual

ACCOMPLISHMENTS

Promoted to Senior Leader due to perfect attendance and supervising skills. Recognized as Employee of the month for outstanding performance and team contributions.

Consistently maintained high customer satisfaction ratings. Created highly effective new recycle program that significantly impacted efficiency and improved operations.

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