AK Arthur Kesteven

Lewes, DE ***** 302-***-**** ad1502@r.postjobfree.com

PROFESSIONAL

SUMMARY

Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Diligent Job Title offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS Verifying Prescriptions

Managing Repairs

Operational Requirements

Product and Service

Recommendations

Educate Clients

Selecting Frames

Hand Tools

Eyeglass Repair

Customer Service

Electronic Medical Record (EMR)

Systems

Bridge Measurements

Student Optician Training

Supervision

Eyewear Brands

Onsite Visits

Eyeglass Prescriptions

Cleaning Techniques

Fittings

Effective Working Relationships

Conducting Fittings

Evaluate Prescriptions

Complex Problem-Solving

Patient Flow

Insurance Verification

Optical Orders

Eyewear Recommendation

Administrative Support

Contact Lens Care

Reading Comprehension

Exam Prep

Frame Fitting

Product Upselling

Progressive Lens Types

Contact Lens Registry

Certification

Cash Register Operations

Data Verification

Measurement Documentation

Children's Eyewear

Retail Sales

Ocular Measuring

Eyeglass Aesthetics

Prepare Work Orders

Preliminary Testing

Recommend Lens Wear

Customer Inquiries

Delivery Schedules

Active Listening

Evaluating Patients

Lens Specification Conformance

Fitness Improvements

Profit Margins

Measure Facial Distances

WORK HISTORY OPTICIAN

Vorthouse Opticians Washington, DC

Filed claims with vision and medical insurance companies to garner payment for optical services.

Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.

Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Operated lensometers to orient and mark uncut lenses for eyeglasses. Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Helped clients try on and select new frames and recommended lens options to meet specific needs.

Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.

OPTICIAN/ LAB TECHNICIAN 02/2011 to 10/2014

Carroll Eye Care Westminster, MD

Prepared reagents and solutions following standard laboratory formulas and procedures.

Maintained safe, tidy and organized laboratory environment for accurate test results.

Collaborated with researchers and scientists to design and execute experiments.

Processed patient specimens according to priority and documented results.

Set and oversaw quality assurance guidelines for laboratory work. Monitored and documented safety standards to verify compliance. Oversaw items in inventory and reordered before supplies diminished. Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Inspected laboratory equipment to maintain good working condition for optimal results.

Troubleshot and resolved equipment and process issues. Provided support and guidance to junior lab staff. Collaborated with other departments to establish cohesive laboratory operations.

Kept abreast of current industry, scientific and regulatory developments and issues.

Performed testing and quality control using approved laboratory procedures and instrumentation.

Operated and performed preventative maintenance on laboratory equipment and instruments.

Trained new laboratory personnel to apply proper laboratory techniques and best practices.

OPTICIAN TECHNICIAN 02/2010 to 10/2014

Carroll Eye Care Westminster MD

Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies. Educated patients and relations on ocular health and safety, promoting good eye care.

Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Instructed patients on contact lens insertion and removal and lens care guidelines.

Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Collaborated with optometry staff to reach individual and team goals. Identified issues during preliminary exam and addressed concerns with physician.

Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day. Acquainted patients with procedures and explained purpose of testing to establish consent.

Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments. Maintained inventory levels and accurate records of contact lenses and eyeglass frames.

Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.

Cleaned or sterilized ophthalmic or surgical instruments. Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction. Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.

Managed administrative duties with phone reception, appointment scheduling and payment processing.

Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

OPTICIAN 11/2000 to 11/2004

Pearl Vision Frederick, MD

Adjusted and repaired new and previously purchased frames to satisfy customer demands.

Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.

Maintained safe, clean and organized environment to increase patient comfort.

Aided in selection of eyeglass frames based on customer preferences. Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.

Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Verified and updated patient records promptly to guarantee accurate prescription information.

Helped clients try on and select new frames and recommended lens options to meet specific needs.

Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Managed check-in and check-out procedures, verified patient information, and submitted lens orders.

Filed claims with vision and medical insurance companies to garner payment for optical services.

Educated clients about how to adapt to, wear, and care for eyeglasses. Learned new catalog of items to present current options to patients. EDUCATION Diploma Automotive Engineering/General Studies 05/1988 Paint Branch High School, Burtonsville, MD

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