Business Development Customer Service

ALINA KUMAR

PROFILE

Experienced sales, marketing and administrative professional and MBA candidate with over 4 years of experience in business development, administration, sales, marketing, and client care. Efficient in performing administrative tasks, leading teams, conducting sales, drafting pertinent documents, communicating with clients. Seeking a role in a high growth company which offer opportunities for advancement and growth. EXPERIENCE

TEACHING ASSISTANT, BRAVO EDUCATION CENTRE — 2016

Assisting the teacher with duties, leading class, assisting students and marking worksheets. SALES & CUSTOMER SERVICE ASSOCIATE, FURNITURE SOURCE — 2019–2021 Greeting customers, responds to customer inquires, concerns and questions. Directs customers to merchandise within the store, sharing product knowledge, handling transactions, reporting to manager.

SALES & MARKETING MANAGER 2021- PRESENT

Greeting customers, responds to customer inquires, concerns and questions. Directs customers to merchandise within the store, sharing product knowledge, handling transactions, reporting to manager, suggesting product recommendations. Successfully managing the sales team, and other staff. Managing recruiting and mentoring new teams members. Responding to new team members/staff inquiries, solving customer conflicts

(when any).

ADMINISTRATOR, CLIENT SERVICE & BUSINESS DEVELOPMENT, RELAX REALTORS REALTY INC. UNDER SHAZIA KHAN, BROKER — 2019 - PRESENT Provides administration support ensuring efficient and structured operation of the office. Answering phone calls, managing appointments, minting emails, supporting client concerns, directing clients to Broker, drafting pertinent documents, scanning, filing, coordinating meetings and communicating with clients, scheduling appointments and maintaining calendar. Generating new business opportunities, prospecting clients. EDUCATION

University of Toronto, Honours BSc 2019 - 2022

University of Guelph, Masters of Business Administration (MBA) 2023-2025 SKILLS

Computer proficiency, leadership, communication skills, problem solving abilities, critical thinking skills, teamwork, creativity, organization skills, flexibility, time management, time punctual, positive attitude, willingness to learn quickly, self management, resilience. Microsoft word, excel, teams. Data entry, client data intake.

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