Education

Sanford Brown College BFA Graphic Design Feb. 2016

Grand Canyon University MS Psychology Aug. 2023-Present

Objective

Utilize my 20+ years of Customer Service experience by contributing to an environment which fosters growth and positivity.

Employment

Amica Mutual Insurance Company Apr. 2018 - Jul. 2021

Intake of claims

Updating claim files

Assisting clients with roadside and glass services

ALEX AND ANI Sept. to Dec. 2016 and Aug. - Nov. 2017

Answering Emails

Processing warranty Claims

Assisting Customers with Online Orders

Answering Inbound Calls (Up to 150 per day)

Redd's Suds and Bubbles Laundromat Mar. 2014 - May 2017

Washing and drying client's clothes

Delivering client orders

Handling drop off clients

Weighing and calculating laundry orders

Folding and packaging orders

Handling payments of laundry orders

BeautyLynk Sept. 2015 - Mar. 2016

Dispatching cosmetologists to customers

Receiving product orders

Testing new products

Travelers Insurance Apr. 2015 - Jun. 2015

Input medical invoices

Asses discrepancies within invoices

Alert billing department of errors

The Resource Connection Oct. 2006 - Aug. 2010

Customer Service Contract with John Hancock’s Long-term Care Dept.

Data Entry Specialist for the MA State Police Dept.

Long term seasonal assignments

Telecommunications positions (i.e. operator and phone interviewer)

Skills

Typing (58WPM), Windows OS (XP, 98 to 00, Vista, and 7 to 10), MS Office(Word, Power Point, Excel), Social Media, Content Creation, Internet Explorer, Firefox, Google Chrome, Outlook Express, and Adobe Suite CS6, Wordpress, Skype, HTML and CSS coding

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