Anthony Pulido

**** *** ****** ***** **. ***** 813-***-**** or 786-***-**** ad14x0@r.postjobfree.com

ad14x0@r.postjobfree.com

Profile

Motivated, personable business professional. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent company policy.

Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Customer Service

Scheduling / Planning

Professional Presentations

Roadnet Software System

SAP Efficient / AS400

Achievements

Reduced the amount of road equipment on a day-to-day basis thus cutting down on fuel and maintenance costs ultimately saving substantial amounts of revenue for the company.

Updated 100 % of customer profiles in Roadnet and SAP Software.

Increased driver productivity 15% by combining routes and cross training drivers in areas they were not familiar with.

Established personnel policies and procedures.

Employment History

Dispatch Manager Aug 2023 – Present

Daniel Mullins Trucking Inc

Ensuring Dispatch quality from start to finish, and proactively seeking ways to improve the internal processes and results program-wide.

conduct regular business meetings, with Dispatchers to complete performance reviews and coaching to ensure maximum quality and production of direct reports.

oversee and supervise all functions of the dispatch department including truck dispatching and communication with drivers and customers.

Responsible for the overall day-to-day operations of the department

Reviews and analyzes work related data and makes workload adjustments accordingly.

Manage metrics, performance criteria, policies, and procedures to improve Dispatch Department productivity continuously.

Drive a culture of accountability, continuous improvement, and personal excellence

Develop and maintain strategy on ensuring customer satisfaction on all service interaction.

Monitoring of individual and team results to identify and act on both positive and negative performance.

Communicate messages effectively to ensure that direct reports are informed of process changes.

Resolve escalated issues and addresses customer complaints.

Responsible for ensuring compliance with DOT regulations.

Responsible to hiring, coaching,

Ensuring all staff members are equipped with all necessary job-related training.

Coca-Cola Florida Nov 2020 – Aug 2023

Planning Specialist

Planning and dispatching in an accurate and timely basis to meet established metrics.

Working with management teams to ensure that scheduling, routing and service are optimized and efficient

Using software and tools to identify the lowest cost solution based on need.

Continuously improving our dataset in an effort to optimize our model and service

Providing daily communication to management on labor and equipment needs

Freshpoint / Sysco Foods Feb 2017 - Nov 2020

Transportation Supervisor

Routing using Roadnet Routing Software

Oversee our growing trucking network by developing routes and maintaining contact with departments and drivers, monitoring records and transit issues to adjust in real-time.

Collaborate with other department management to modify routes and zones to accommodate business needs.

Act as a communication liaison between DOT and other outside country administrations, fulfillment, and customer services teams – providing internal and external customers with timely and accurate delivery information.

Responsible for performance management of trucking fleet, as well as scheduling and attendance.

Work continuously to improve efficiency.

Covered Routes when needed.

Seko Logistics / MJM Transportation Oct 2014 – Feb 2018

Dispatch Supervisor

Dispatching drivers.

Creating Routes

Developing and maintaining relationship with customers

Resolve Customer issues.

Various office duties. Faxing, filing,

Gemini Logistics LLC July 2009 - Oct 2015

Landstar Ranger

Dispatch/ Broker

Booking freight with multiple transportation companies

Dispatching drivers.

Generate business leads.

Track loads status and confirm deliveries.

Setting up new contract carriers

Various office duties. Faxing, filing, and customer service.

Negotiate rates.

Premier Beverage Company 2007-2010

Assistant Distribution Manager

Responsible for day-to-day operations in distribution department.

Perform evaluation/corrective action/counseling on driver staff.

In charge of routing cross-dock in Fort Myers Fl.

Checked VCR reports to account for shortages on driver call ins

Communicate with Sales Department as well as customers to ensure accurate delivery windows and build customer relations.

Create DSS reports in Citrix system to determine delivery days.

Set up Roadnet requests to override delivery days.

Updated customer profiles in SAP among other various entries.

Responsible for routing South Florida Region for Premier Beverage Company.

Created new accounts and set accurate delivery days.

Coordinate opening order deliveries with sales department.

Ensure accurate delivery times and service times for all accounts of Premier Beverage Company

Work with different customers while maintaining customer relations.

Data base maintenance with in Roadnet System and SAP system programs.

In charge of EOD for Miramar region Premier Beverage Company

Education

University of Phoenix and Axia College: associate degree in business admin and Management

Sullivan & Cogliano Computer Institute 2007: Microsoft Office Specialist

Smith System Safety Instructor

Languages

I am fluent in English and Spanish.

Reference:

Available Upon Request

Contact this candidate