DR

DOMINIQUE RIVERS

ad14wt@r.postjobfree.com 737-***-**** Austin, TX 78753 WWW: Bold Profile

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Scheduling

Product Knowledge

Call Management

Inbound and Outbound Calling

Typing 40 WPM

Prioritization

Quality Assurance Controls

Problem-Solving Abilities

Team Development

Project Management Abilities

Customer Consulting

Documentation

Active Listening

IEnergizer Austin, TX

CSR

08/2023 - Current

Researched required information using available resources. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Improved customer service wait times to mitigate complaints. Received or prepared work orders.

7 Eleven Gas Station Austin, TX

Store Manger

03/2020 - 10/2023

Conducted monthly meetings with staff to discuss operational issues or changes.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Ensured that store was clean and organized at all times. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Developed and maintained store policies, procedures and operations manual.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Evaluated employee performance on a regular basis to ensure quality standards were met.

CSD Lubbock, TX

Trainer

Maintained strong knowledge of CapTel by participating in workshops, conferences and online education classes.

Summary

Skills

Experience

05/2015 - 09/2023 Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules. Prepared hard copy training materials, module summaries, videos and presentations.

Maintained up-to-date records of trainee progress and provided regular updates to management team.

Adapted teaching methods according to the needs of individual learners or groups.

Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time. Documented all training activities including attendance records, feedback forms, surveys.

Trained newly hired top talent to fill key positions and maximize productivity.

TMobile Austin, TX

Supervisor

09/2017 - 06/2022

Planned and managed resources to consistently meet production, quality and cost goals.

Monitored employee productivity levels on a regular basis to identify areas of improvement.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Directed and supervised team of 15 employees in daily operations. Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Designed and developed training materials for new employees in the organization.

Provided constructive feedback and positive reinforcement to keep trainees motivated.

Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.

Developed job postings for open positions and managed applicant tracking system.

Supervised onboarding process for newly hired employees, including distribution of all paperwork.

Processed new hire paperwork and conducted onboarding orientations. Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.

Lubbock High School Lubbock, TX

High School Diploma

12/2004

References available upon request.

Education and Training

References

Contact this candidate