Tiffany Drake

**** ***** ****** ******, ***. ***, Virginia Beach, VA 23453 · 757-***-****

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Technology Specialist seeking an evolving position in this thriving industry. My goal is to enhance our growth with my knowledge, additional prospects, and partnerships. I am proficient in Microsoft Office products, Human Resources software, and employee administration software.

Experience

April 2018 – Current

Human Resources Technology specialist, towne benefits

• Organized, built, and maintained online benefit enrollment websites via benefit administration software such as bSwift, Employee Navigator, PlanSource, and proprietary software

• Presented software demos to prospective clients

• Trained business owners and new employees on HRIS technology to ensure their success

• Built file feeds and data exchanges to send employee enrollment data to carriers

• Collaborated with business owners (external), insurance brokers (internal), and Client Service Managers (internal) to service clients

• Traveled nationally for trainings, partnerships, and conferences

• SPOC or Single Point of Contact for many clients

May 2017 – January 2018

vended print manager, Anthem (temporary assignment via kelly services)

• Processed and supervised the digital storefront orders, vended print, and specialty item products of production companies

• Generated weekly and monthly reports for the cost savings analysis

• Generated growth and declination reports

• Managed Medicare and Medicaid consumer related projects

• Facilitated company and vendor meetings

• Travelled to inspect facilities and warehouses where company items were stored

• Quality Control of manufactured items

March 2013 – november 2016

cashiering team lead / loan counselor i, ii, & III, Loancare

• Spearheaded department and team meetings and projects

• Implemented, trained, and mentored teammates

• Processed payments, payoffs, and account reversals

• Drove and supervised the production of teammates

• Educated borrowers on loss mitigation and repayment plans

• Collaborated with other departments for business, client, and consumer solutions such as Bankruptcy, Default, Escrow, Foreclosure, and Loss Mitigation

• Maintained knowledge of the fluctuating guidelines of Fannie Mae (FNMA), the Federal Housing Administration (FHA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), Rural Development (RD), Veteran Affairs (VA), and mortgage servicing

Education & knowledge

June 2006

advanced Studies High School diploma, Landstown High school

Current relevant experience

Benefit administration software and solutions

Human Resources technology

online enrollment technology

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