Customer Service Representative
Resume:
Nisha Shrestha
Erie, CO *****
************@*****.***
Have a degree in Electrical Engineering, and experience as a Validation Engineer, Lab Assistant and Assembly Technician.
Analytical and communicative with aptitude for innovation and creative issue resolution. Adept at excelling in dynamic, highly regulated, and fast-paced environments requiring attention to detail; poised to excel as a Power Electronics Engineer.
Technical Expertise in C Language, Verilog, FPGA, MATHLAB, Mathematica, LTSpice, and Multisim, Technical sales,
AutoCAD, Revit, Schematics. Areas of Expertise include: Authorized to work in the US for any employer
Work Experience
Customer Service Representative
7-Eleven and Circle K
October 2023 to Present
#Selling the products
#Perform the transactions
#Answer the customers questions
Center associate
UPS
October 2023 to October 2023
#Sort the packages
#Perform the transactions
#Answer the customers questions
Amazon Fulfillment Associate
Amazon Warehouse
July 2023 to September 2023
#Sorting,
#Scanning, and
#Stacking the products.
RF Engineer
SWI. - Denver, CO
April 2023 to June 2023
# Travel to tower sites to perform VOLTE testing, walk testing to determine 5G/LTE layer connectivity, storing data in
Cluster drives
# Troubleshooting to rule out human error, partnering and escalating network issues to appropriate party
# Performing repeat test to ensure proper results, as necessary
# Utilizing company issued phone, laptop, and Software (Airview) to complete appropriate testing Field Service Technician
MASTEC. - Denver, CO
January 2023 to March 2023
# Travel to client sites to install, troubleshoot, and connect networks to home products (Televisions, TV stands/mounts, doorbells, exercise equipment, etc.), completing 3-4 installs per day, based on assignments and completion time
# Complete personnel training to understand basic procedures, follow manufacturer instructions to assemble and install products
# Partner and communicate with colleagues and supervisors to escalate troubleshooting, as needed
# Use of all applicable tools, per instructions, including but not limited to: hand tools (wrenches, screw drivers, hammers, etc.), power tools
Hardware Engineer, Validation Engineer
MEDTRONIC. - Boulder, CO
January 2020 to May 2022
Read and interpret circuit diagrams
Troubleshoot circuits, using oscilloscopes, voltmeters, multimeters, signal analyzers, spectrum analyzers Test/troubleshoot electrical equipment,
Complete electrical projects related to the electrical equipment troubleshoot Perform Burst test, Bubble leak test, Packaging Peel opening test, and Peel strength test. Use of Minitab Statistical Software, and documentation. Follow IQ, PQ and OQ requirements. Follow safety rules and protocols, and data gathering analysis. Provide technical engineering support to the manufacturing area. Implement equipment to improve production efficiencies. Assembler
MEDTRONIC ·Boulder - CO
July 2019 to December 2020
Accountable for accuracy, completeness, and timeliness of task completion. Identify and resolve equipment issues.
Analyze, interpret, and follow project requirements and instructions to assemble small pieces and parts. Prepare detailed reports summarizing test results and conformance to defined criteria. Update management of project status.
Adhere to organizational standards and safety protocols. Conduct quality assurance, identify defects, and self-sufficiently resolve issues. Education
Bachelor's degree in Electrical Engineering
University of Colorado - Boulder, CO
August 2015 to May 2020
Skills
• Project Participation
• Engineering Technology
• Training & Development
• Data Analysis
• SAP
• Quality Assurance
• Issue Resolution
• 4G/LTE
• AutoCAD
• 5G
• Minitab
• C/C++
• Software Troubleshooting
• CAD
• Service Technician Experience
• Telecommunication
• Operating Systems
• MATLAB
• FPGA
• Troubleshooting
Contact this candidate