Customer Service Crew Members
Resume:
Gracely Jazh Geldore
Milpitas, CA *****
***********.*********@*****.***
Summary
Organized Crew Trainer with 4 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Skills
POS Systems
Active Listening
Coaching and Mentoring
Sales Expertise
Processing Payments
Training Documentation
Team Leadership
Learning Platforms
Employee Onboarding
Food Safety Understanding
Workplace Safety
Relationship Management
Customer Service
Opening and Closing Procedures
Safe Food Handling
Employee Engagement
Experience
July 2017 - April 2021
McDonald's Restaurant - Milpitas, CA
Crew Trainer
Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Monitored performance of crew members in the field, providing feedback and guidance when needed.
Assisted management in developing strategies to improve customer service standards.
Identified areas of improvement within the team by implementing regular assessments and evaluations.
Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Created detailed reports on employee performance metrics for senior management review.
Managed daily operations of the training department, including scheduling classes and designing materials.
Collaborated with other trainers to develop effective methods for teaching new concepts.
October 2016 - December 2016
UNIQLO - Milpitas, CA
Sales Associate
Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Monitored performance of crew members in the field, providing feedback and guidance when needed.
June 2015 - October 2016
Loop Shell - San Jose, CA
Assistant Manager
Assisting customers
Making paperworks
Making inventory
Making sure the store is clean and oraganize
supervised employess if the manager is not around
Education and Training
May 2014
Rosamond High School Rosamond, CA
High School Diploma
Dalaguete National High School Cebu
High School Diploma
University of The Visayas- Dalaguete Cebu Philippines
Some College (No Degree)
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