J S

OLUWASEYI

SEUN

FASANMOYE

ABOUT ME

ad14nn@r.postjobfree.com

070********

** ********* ******,

Olojojo,Iyana oworo, Lagos

EXPERIENCE

www.linkedin.com/in/fasan

moye-oluwaseun-

149325103

SKILLS

Problem Solving

Adaptability

Team player

Strong Work Ethic

Time Management

Critical Thinking

Handling Pressure

Leadership

EDUCATION

BSc /Chemistry

Second Class Upper

Lagos State University, Ojo

2010 - 2014

SSCE

Mayflower Secondary

School, Ikenne

2007

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center and email setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers.

UNIVERSAL TELLER / ATM CUSTODIAN

Union Bank of Nigeria PLC/ February 2017 – February 2022

• Processing of cash deposits and withdrawals.

• Processing of transactions using Etranzact, Paydirect, Unioncollect etc.

• Oversees ATM balances, refills cash as needed, and ensures the system is in good working condition.

• Processing of western union transactions and money gram for the organization.

• Processing of PTA, BTA.

• Transfer of funds to other banks through NEFT and RTGS powered by NIBSS

(Nigeria Interbank Settlement Scheme).

• Process customer request for Manager’s Cheques and funds transfer.

• Transfer of funds from indigenous banks to foreign banks via FX.

• Demonstrate a genuine customer-centric service culture that ensures customer satisfaction levels are elevated and maintained.

• Keeping current banking policies and procedures including storage of various business items and ensuring audit details are understood and adhered.

• Ensure cash is balanced and all supporting documentation is in line with cash receipts and client transactions.

CERTIFICATIONS

\

..

And hi

Scrum Master

CUSTOMER SUPPORT SPECIALIST (March 2022 – till date) FairMoney MicroFinance Bank

• Assisting in diffusing difficult customer interactions with professionalism, while maintaining excellent customer rapport.

• Gathers information, researches and resolves inquiries, and logs customer calls Informed customers about services available and assesses customer needs.

• Handling Inbound call volume not limited to but an estimated 150+ calls per day.

• Providing high-quality customer service while navigating software applications and providing technical online support to the customer.

• Promptly handles an average of 250 customer inquiries and complaints per day with a 96% customer satisfaction rate

• Maintaining a knowledge base of the evolving product offerings, and improve customer retention by proactively recommending new products to existing customers

• Document customer interactions to reduce onboarding time when new customer service representatives interact with customers

• Maintain up-to-date customer records in FreshDesk CRM while interacting with customers across email, phone, and social media J

COMPUTER SKILLS

Flex cube

Oracle EBS

Microsoft word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Chem Draw

REFEREE

CLASS TEACHER AND LABORATORY ATTENDANCE

St Emma Comprehensive College Ajangbadi / August 2015 –December 2016

• Planning and delivering of lessons in accordance with territory curriculum to a range of classes

• Setting up tests, assignments, experiments and grading students fairly

• Monitoring pupil’s behavior and development.

• Educating students on lab safety and ensuring all experiments are carried out responsibly.

• Ensuring appropriate resources and consultation times are available to students.

• Ensuring a safe, healthy classroom environment where learning can take place.

TRAININGS

LABORATORY ASSISTANT

Lagos State Waste Water Management Ikeja. 6 Month Internship 2013

• Analyzed physical properties of wastewater such as pH, and temperature using a pH meter.

• Analyzed chemical properties of wastewater such as phosphate, nitrate, ammonia, and calcium hardness using a spectrometer or colorimeter.

• Treatment of wastewater using physical, chemical, and biological processes. Available on request

uddhdhdhdhdh \

Enhancing Customer Service

Experience

Udemy: Scrum Master

Udemy: Product Management

Incubator

Udemy: Introduction to

Project Management with

Prince 2

Udemy: Certified Lean

Management.

Udemy: Become a Product

Manager

• Providing one-on-one support and training to newly hired employees including customer service delivery in person and over the phone, navigating bank-specific systems, and balancing cash.

• Focus on customer service; quickly and effectively solve customer challenges while helping them find the right solutions for their banking needs. Make sure the customer feels at ease and appreciated by their banking facility, providing accurate & appropriate information to customer inquiries.

ACHIEVEMENTS

• Conducts multiple transactions in a fast-paced environment with multiple internal and external guidelines while providing excellent customer service to new and existing customers.

• Executing over 200 day-to-day transactions worth over N10,000,000 on average, adhering to bank policies and operational procedures to ensure safety and security of customer and bank assets.

Contact this candidate