Administrative Assistant Customer Service
Resume:
Keturah Day
ad14nb@r.postjobfree.com
Jamaica Plain, MA 02130
Summary
Organized professional multi-faceted administrative assistant with vast accounting experience. Looking for a position that will let me show my skills as a administrative assistant or an accounts receivable.
Organized professional multi-faceted administrative assistant with vast accounting experience. Looking for a position that will let me show my skills as a administrative assistant or an accounts receivable.
Work experience
Bartender/Server
Bartender/Server
Volunteer work- New England Patriots Charitable Foundation - Foxborough, MA
September 2011 to Present
2011-Present
(bartender/host for fundraisers and dedicated events)
Licening help desk
Licening help desk
Akkodis (State of Massachusetts) Contrator - Boston, MA
January 2023 to November 2023
Answered incoming calls from licensees.
Aided in navigating the new systems put in place.
Aided licensee's in renewing various licenses in DPH
Walked licensees through the renewal process.
Analytical thinking
Delivered excellent customer service.
Senior Customer Service Representative
Senior Customer Service Representative
Safelite Auto Glass - Woburn, MA
May 2020 to December 2022
Answering calls from customers and insurance companies.
Setting up appointments to have mobile or in shop windshield replacements.
Called various companies to collect for fleet payments.
Top performer answering 700 calls each month.
Entering data into the database including driving speeds and lunches for technicians
Answered emails and phone calls for management for dispatching out technicians.
Customer follow-up
Problem solving
Administrative Assistant/Scheduler
Administrative Assistant/Scheduler
Triton Technologies - Mansfield, MA
October 2019 to April 2020
Answer and direct phone calls.
Organize and manage schedules.
Plan meeting and take minutes.
Distributed email and regular mail
Wrote correspondence, emails, and memo's faxes and forms.
Aided in preparations for regularly scheduled reports.
Ordered office supplies, kitchen supplies.
Aided in preparation for regularly scheduled reports.
Updated office policies and procedures
Knowledge of Microsoft Suite including PowerPoint
Made travel arrangements.
Point of contact for external and internal clients
Working knowledge of all office equipment
Aided visitors
Accounts Receivable Specialist
Rose international - Boston, MA
November 2017 to September 2019
Investigated and corrected that were incorrect
Credited payments and applied cash from different lockboxes to various client's accounts
Balancing general ledger and end of month reconciliation
Reading and interpreting aging reports
Maintained a client base of 150 accounts
Called to collect on past due accounts (B2B)
Utilized Sage, Oracle, and SAP
Pharmacy Technician
Community A Walgreens Pharmacy - Boston, MA.
September 2014 to November 2017
Helped customers, promptly and expeditiously.
Retaining customer relationships in a specialty pharmacy setting
Maintaining relationships with customers and drug representative’s
Maintaining and supervising front end staff and pharmacy students
Keeping front space including counters and lobby area clean and presentable
Communicated with customers via incoming and outgoing calls.
Communicated with doctors regularly for interest of patients.
Administering medication under medical professionals.
Counting and measuring medications as needed or prescribed by medical professionals.
Communicated with insurance companies for prior authorizations and verify coverage.
Education
Community College Of Rhode Island AS Degree Mathematics
January 1989 to December 1991
Licenses: Massachusetts Board of Pharmacy, Pharmacy Technician’s License.
Education
AS degree in Mathematics
AS Degree in Mathematics
Community College Of Rhode Island - Providence, RI
1989 to 1991
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