Customer Support Service

Toccara Culpepper

Charlotte, NC

Summary:

●Acknowledged and resolved customer complaints

●Counseled customers on options for service and coverage

●Upgraded service and offer additional service packages or options

●Improved customer satisfaction through an expert resolution of conflicts, issues, and concerns

●Ensured customer satisfaction and provide professional customer support

Education:

Appomattox County High School, Virginia

●High School Diploma

Skills:

•Accounts Payable

•Billing

•Outlook

•Microsoft Word

•Microsoft Office

•MS Office

•Data Entry

•Sales

•Marketing

•Microsoft Excel

•Filing

•Scheduling

•training

•management

Work Experience:

Customer Retention Specialist Feb 2023- Sept 2023

TD Bank - Charlotte, NC

●Processed orders, forms, applications, and requests

●Kept records of customer interactions, transactions, comments, and complaints

●Communicated and coordinated with colleagues as necessary

●Provided feedback on the efficiency of the customer service process

●Ensured customer satisfaction and provide professional customer support

●Answered customer telephone calls regarding existing accounts

●Responded to questions and concerns about service, and escalated calls appropriately

●Consulted with customers to evaluate needs and determine the best options

●Counseled customers on options for service and coverage

●Upgraded service and offer additional service packages or options

●Improved customer satisfaction through an expert resolution of conflicts, issues, and concerns

Property Manager Sep 2021 - Jan 2023

BeMore Staffing Temp Agency - Lynchburg, VA

●Assisted the property manager while out on a 3-month assignment

●Building and maintaining relationships with tenants including collecting rent and addressing requests for repairs and maintenance

●Completed numerous interior and exterior repairs and enhancements to upgrade the overall appearance of the facility, while eliminating potential safety concerns

●Performed routine maintenance and minor repairs to buildings and facilities including HVAC, electrical, plumbing, drywall, and painting

●Oversaw the daily operations of the building which includes staff hired, scheduled maintenance work, and responded to tenant concerns

Administrative Assistant Apr 2019 - Jul 2021

Elwood Staffing - Lynchburg, VA

●Answered incoming calls

●Set and prepared meetings

●Scheduled meetings as per the business need

●Open and close the office when needed

●Responded to emails, and fax, print and make copies

GAP: she was in school Jun 2018 – Mar 2019

Customer Service Representative Oct 2014 - May 2018

Genworth Financial - Lynchburg, VA

●Responded promptly to customer inquiries

●Acknowledged and resolved customer complaints

●Familiar with services so that can answer queries related to it

●Processed orders, forms, applications, and requests

●Kept records of customer interactions, transactions, comments, and complaints

●Communicated and coordinated with colleagues as necessary

●Provided feedback on the efficiency of the customer service process

●Ensured customer satisfaction and provide professional customer support

●Answer customer telephone calls regarding existing accounts

●Responded to questions and concerns about service, and escalate calls appropriately

●Consulted with customers to evaluate needs and determine the best options

●Counseled customers on options for service and coverage

●Upgraded service and offer additional service packages or options

●Improved customer satisfaction through an expert resolution of conflicts, issues, and concerns

Librarian Apr 2013 - Feb 2017

Miller-Motte Technical College - Lynchburg, VA

●Handled select, order, and catalog relevant publications and multimedia

●Carried out cataloging and classification of all library resources

●Ensured a current and accurate inventory of library materials

●Maintained records and prepared statistical and analytical reports

●Assisted users in the location of specific material and information

Administrative Assistant Jun 2008 - Aug 2016

Administrative Assistant CorVel Corporation - Richmond, VA

●Greet and assist visitors

●Maintained polite and professional communication via phone, e-mail, and mail

●Anticipated the needs of others to ensure their seamless and positive experience

●Handled office tasks, such as filing, generating reports and presentations, setting up meetings

●Provided real-time scheduling support by booking appointments and preventing conflicts

Wendy’s- Appomattox, VA May 2000-Feb 2006

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