Marketing Manager Customer Service

JAMES GERARD ***********@***.***

***** ******** ***. ******* **. 32836 702-***-****

OBJECTIVE

To grow within the company lead by example and always be a winner!To always remain teachable!Be the example attitude,good vibes and great energy transference is the must

In any successful business culture .

WORK EXPERIENCE

Wyndham Destinations / Bonnet Creek-Orlando July 2017-Present

In-House Marketing Manager

·Coordinate monthly training Meetings with Sales and Marketing Department

·Provide Count On Me! Customer service to create a unforgettable experience

·Up train Marketers on guest services to hit personal penetration goals

Wyndham Vacations Resort / Grand Desert-

Las Vegas September 2009-July 2017

In-House Marketer – Exceptional Contributor

·Meet and exceed goals for penetration and tours

·Utilize chase list, no contact list, hang door hangers, and follow up on refused tours to increase production

·Create gift baskets for raffles to help drive production

Worldmark By Wyndham / Outside Marketing January 2008-September 2009

Outside Marketing Agent / Training Manager

·Greeted and booked potential future owners and front to backed booths in order to increase production

·Lead team huddles to communicate new information from Management to Marketers and tour build and motivate team

·Conducted Face to Face Training Classes

·Conducted on one on one training with marketers to help drive production and build confidence

Eco Water of Las Angeles / Outside

Sales February 2003-January 2008

Area Manager

·Create and generate leads through Home Sows Garden Shows etc.

·In House presentations Booked

·Sell equipment, take pictures, and measurements for pluming

RELEVANT ACCOMPLISHMENTS

·2017 Arda Award

·Jimmy Buffet Margaritaville Award

·Marketer of the Month Recognitions for Top Owner and Non Owner Penetration

·Top CMP in Pacific Coast Region- Quarterly and monthly and regional recognition's

·Cmp manager special events

·Top telephone sales American handicap

·Top telephone sales G and S of Hollywood

·Making a difference in the community award

·Club Elite 7 times with Wyndham

·Directors award with Calif. Department of corrections.

·

·Presidents Club 5 times with Eco Water Of Los Angeles.

•. Sacramento State Collage

. Cognitive thinking 1000 hours

. Relapse prevention 1000 hours

. Social circles, human behavior 1000 hours

.Family And Marriage counseling 1000 hour

• C.A.D.A.C Graduate C.A.T (Masters equivalent.)

• Anger And Stress Management Adult/Adolescent certification.

• Community outreach volunteer 20 plus years

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