Jim Rice

Dallas, TX ***** ad14im@r.postjobfree.com 469-***-**** linkedin.com/in/jimrice/

SENIOR TECHNICAL PROJECT MANAGER/SCRUM MASTER/PRODUCT OWNER

Expertise In Application, Infrastructure, Cybersecurity, and Disaster Readiness Projects

Innovative and results-driven Senior Technical Project Manager with a strong technical background building highly scalable platforms with the ability to proactively identify and mitigate technical risks throughout delivery life cycle. Leading exceptional teams of technical program managers with a common mission - creating real-time, intelligent experiences that wow our customers. My expertise lies in adopting a quantitative approach and thinking holistically, through solving complex problems or making data-driven decisions. A natural collaborator, adept at working across diverse functions, organizations, and reporting boundaries to effectively accomplish project objectives.

AREAS OF EXPERTISE

PMI Standards, PMP SAFe 6.0 Certified (POPM, Practitioner) Waterfall and Agile Methodologies Change & Release Management

MS Project, Excel, Word, Visio, PowerPoint MS Power Query, Power BI Incident Management, Business Continuity e-Commerce

MDM Vulnerability Remediation Cybersecurity, NERC CIP, CompTIA Cybersecurity Analyst+ JIRA Confluence SDLC

Professional Experience

Amdocs, Dallas, TX August 2020 – June 2023

Senior Project Manager/Product Owner/Scrum Master, Cybersecurity/Incident Management

Assumed the roles of Business Analyst, Product Owner, and Scrum Master, providing effective coaching to a vulnerability remediation team, guiding them through the successful resolution of infrastructure-related, non-patchable vulnerabilities.

Implemented an Agile approach to prioritize and resolve the highest value vulnerabilities first, resulting in accelerated and impactful results to coordinate Release Management using established Change Management policies.

As Scrum Master, achieved significant vulnerability remediation within a year, tracked progress using Jira/Confluence and automated vulnerability uploads via Microsoft Power Query. Achieved significant results, that by the two-and-a-half-year mark, substantial progress allowed the release of team members to work on new projects, attesting to the initiative's success and efficiency.

Developed a Microsoft Power BI reporting solution for Critical Incident Management and Communication, resulting in a savings of over 18 hours per week in reconciliation activities.

Efficiently audited FTE effort hours and improved reporting accuracy by eliminating double or triple data entry, saving time for two separate FTEs who previously generated weekly Director-level reports. The solution also enhanced Power BI reporting and ensured data consistency through an improved data model.

HCL, Dallas, TX, New York July 2014 – July 2020

Senior Project Manager/Scrum Master, Infrastructure/Cybersecurity 2017 – 2020

Spearheaded the transformation of complex infrastructure, Cybersecurity, and disaster readiness projects for a major energy company in Dallas.

Successfully led the initiative to replace the vulnerability scanning solution, resulting in client savings of over $150,000 on products and services through effective negotiation and contract updates. Implemented a more flexible and responsive solution, featuring customizable and clear reporting for recipients, Jira integration for automated ticket creation and tracking, and integration with a DevOps solution for vulnerability scanning within the build process automation. This streamlined approach significantly improved efficiency and productivity.

As Scrum Master, led a datacenter migration initiative involving coordinated teams of electrical, plumbing, carpentry, flooring, HVAC, networking, cabling (ETH and Fiber) contractors, business unit leaders, and cybersecurity assets.

Led Cybersecurity efforts in the development and implementation of a new, $21M highly secure network for the operation and control of the transmission and distribution of electrical power over 1/3 the state of Texas.

Guided global teams and vendor management to deploy cyber assets in NERC CIP environments, implementing various projects involving Cisco and Palo Alto firewalls, Cisco Identity Services Engine (ISE), Tenable.sc Continuous View, RSA authentication, and the Cybersecurity aspects of rebuilding a NERC CIP-certified network for electrical grid management.

Ensured delivery according to established requirements through meticulous test case creation by utilizing a range of technologies, such as F5 BIG-IP LTM, RSA Archer GRC, SafeNet (Gemalto) Two-Factor Authentication (Agile), and TippingPoint IPS using Waterfall and Agile methodologies (Scrum Master).

Identified a major operational risk regarding the implementation of an RSA replica that would have prevented VPN connectivity to the secondary data center in the event the primary data center was not available. Led the architecture, design, and remediation effort to implement the approved solution.

Jim Rice

Dallas, TX 75240 ad14im@r.postjobfree.com 469-***-**** linkedin.com/in/jimrice/

SENIOR TECHNICAL PROJECT MANAGER

Project Manager, Infrastructure/Cybersecurity September 2015 – July 2017

Led and transformed various infrastructure, Cybersecurity, and disaster readiness projects for a major energy company in Dallas, TX, following a successful HCL project.

Onboarded a recent client business acquisition within a tight deadline by successfully completing mission-critical projects involving Cybersecurity, networks, release management and change management for RSA Archer GRC, and BPPM; Built cohesive team to execute DR response activities within regulatory timelines.

Successfully managed multiple infrastructure projects involving the deployment and various configuration settings for load balancers, network switches, intrusion detection systems, and intrusion prevention systems.

Successfully managed the upgrade of multiple mainframe applications to n-tier applications in the modernization efforts of the enterprise.

Organized and managed Disaster Preparedness and Recovery activities for a large Energy Transmission and Distribution company; built cohesive team to execute DR response activities within regulatory timelines Successfully united global team from competing companies and was invited as guest speaker’s departure ceremony.

Project Manager, Infrastructure July 2014 – September 2015

Recruited to HCL to lead major software initiatives for a $66B food and beverage end client, overseeing over 16,000 globally distributed hardware and operating systems (AIX, HPUX, UNIX, and Windows) with an international team of subject matter experts and project managers.

Managed and coordinated with end-customer Change and Release Management for the approval of over 130 global Change Requests, including Internal Security, SOX Controls, and global Business Units, ensuring smooth deployment of software initiatives on a worldwide scale.

Successfully led an international team to completion within a single year, through development, testing, UAT, pre-production, and deployment phases for three infrastructure software systems across the globe; completed project on-time and within budget. As a notable achievement, our delivery manager received a promotion in recognition of our outstanding results.

Additional Experience

Project Manager/Independent Consultant, Nobles and Richards/DMI, Dallas, TX, 2012 – 2014

Senior Consultant, Ascendant Technologies, Dallas, TX, 2011 – 2012

Director/Project Manager, No Magic Inc., Allen, TX, 2008 – 2011

Education

USAF Academy, El Paso County, CO Military History with Minor in General Engineering, BS (197 semester hours)

Cleveland Institute of Technology, Cleveland, OH Electrical Engineering Technology, AAS

University of Phoenix, Phoenix, AZ Technical Management, MBA

Certification

Scaled Agile Framework SAFe 5.1 & SAFe 6 PO/PM, SP

Project Management Institute Project Management Professional (PMP)

Sun Microsystems Java 2.1

IBM WebSphere Application Server 4.3

SilverStream Software Field Application Engineer

FAA Commercial, Instrument, Multi-Engine Jet Pilot, Private Pilot Single-Engine Land

Affiliation

Founder, Sonyashniki Foundation, Inc.

Campaign Volunteer, Obama for President

Volunteer, TX PawPrints Animal Rescue

Disaster Service Operations Officer, ARC Disaster Services - Dallas Area Chapter

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