Business Analyst Account Manager

William Smola

**** ******* ***

Lockport, IL ****1

Bus 815-***-****

*********@*****.***

WORK HISTORY

Business Analyst, Oakbrook Terrace. IL

•Resolution of day-to-day customer inquiries (i.e., Complex Billing, New Business, Metering, Data Gathering, etc.) for ComEd large customers such as METRA, Comcast, Cook County Illinois, Loyola Hospital, ITW and Amazon.

•Responsible for coordinating ComEd planned outages and switching with internal and external stakeholders for system and customer maintenance.

•Provide Oracle based data to internal stake holders for reporting. to Large Customer Solutions Department up to the Senior VP

•SharePoint owner and operator for LCS department including website, rollout, and implementation

•Supported and maintained the customer inquiry smartsheet tool for day-to-day issue resolution (i.e., Billing, New Business, Metering etc.) from inception to completion

•Assisted with LCS reporting needs and provide innovative process enhancements to manual methods

Customer Restoration Specialist, Joliet, IL

•Provide communication channels between the Account Manager and the Operations group to help obtain company access to vaults and substations or other information and to provide updated switching or outage information to customers, via the Account Managers.

•Provide switching and outage information to all management levels as required.

•Monitor daily any impact events have on the company and report information to the appropriate management levels.

•Work storm duty when required

•Work on various assigned projects like Safety Council for the Department & LCS Switching Database Training.

Account Manager, Chicago, IL

•Single point of contact for ComEd’s large commercial and industrial customers

•Establish, develop, and maintain strong relationships with large customers through professional and personal contacts.

•Identify and analyze customers’ energy, business, and reliability needs

•Coordinate work tasks with Regional Engineering and Work Management

•Provide field intelligence to Marketing regarding needs of the customer base

•Develop a business plan to meet or exceed customers’ needs.

Financial Statement Clerk, Chicago, IL

•Journalizing and analyzing financial data for ComEd Financial Statements and Reports

•Prepared Monthly and Annual Reports for Federal Energy Regulatory Commission (FERC)

•Prepared Monthly and Annual Reports for Illinois Commerce Commission (ICC)

EDUCATION

Governors State University, University Park, IL

Bachelor of Arts Degree in Business Administration with a concentration in Marketing,

Joliet Junior College, Joliet, IL

Associate degree in business administration, with a concentration in accounting

Skills: MS Office, Oracle CRM, Smartsheet, and SharePoint

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