Sales Representative Customer Experience
Resume:
GEOVANA DOMINGUEZ
DALLAS, TEXAS
******************@*****.***
I am aiming for a position that will enable me to grow professionally, use my solid communication and organization skills to handle customers’ complaints, and work with colleagues to achieve the company’s goals. Worked in a fast-paced environment that focuses mainly on products, sales, marketing, and excellent customer experience and satisfaction. EXPERIENCE:
10/2013 - PRESENT
DALLAS POWER SPORTS
SALES REPRESENTATIVE
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Emphasize product features based on analyses of customers needs and on technical knowledge of product capabilities and limitations. Negotiate prices or terms of sales or service agreements.
• Answered all in-coming and outgoing calls, directed messages using a multi-line telephone system.
• Opened and closed reception telephone switchboard
• Handled and processed all incoming problems/requests/inquiries for customers and associates
• Operated a computer with multiple information screens to research and resolve customer inquiries
• Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents
• Maintained and updated the company telephone directory
• Performed other general administrative and customer service-related tasks as requested
• Maintain customer records, using automated systems.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information
• Speak, Read, & Write
English and Spanish
• Great Communication Skills
• Microsoft Word, Outlook, Excel
• Basic Math Skills
• Multiphone line System Experience
• Attention To Detail
• Data Entry Proficiency
• Able To Multitask
• Fast Pace Environment Experience
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