Customer Service Representative

VERONICA SOLTERO-RIVERA

**** ****** ***** **** # 925-***-****

Antioch, CA 94505 Email ad14dh@r.postjobfree.com

PROFILE

The past 2 years I have been working as a special education preschool teacher with Byron Union School District. I have five years experience working with children diagnosed with autism in their homes as a registered behavioral therapist. I have run my own childcare business from my home for 20 years. I worked as a customer service representative for 14 years with companies such as GTE Mobile and IBM corporation. I can speak Spanish and English.

WORK EXPERIENCE

Byron Union School District-Specialized Academic Preschool Instructor, Discovery Bay 2021-present

* Case manager for preschool students while working with a team of specialist to support their needs

* Managed and trained support staff in the classroom on Positive Behavior Intervention Systems

* Assessed students utilizing Brigance Inventory of Early Development III to develop goals for IEPs

* Supported kindergarten students in afternoons in developing reading skills Center for Learning and Support Service-CLASS Behavioral Therapist, San Mateo, CA 2019-2021 Goals for Autism, Applied Behavioral Analyst, Walnut Creek, CA 2016-2019

* Worked with children diagnosed with autism in home settings dealing with everyday tasks

* Helped children become self sufficient, independent, and establish sensory skills to help them cope with frustration, behavior, and anger

VERONICA’S FAMILY CHILDCARE, Brentwood and Discovery Bay, CA 1999-2019

* Managed a small childcare business of 8 children, taking care of children needs from 0-18 years of age

* Providing quality care, assisting with homework, and maintaining good rapport with families GTE Mobile, Customer Service Representative, Pleasanton, CA 1995-1999

* Assisted customers with billing and technical support questions in both Spanish and English with one call resolution while meeting sales objectives and exceeding service goals IBM, Customer Service Representative, San Francisco, CA 1984-1994

* Responsible for ensuring all service needs for customers are met with the lowest down time possible

* Maintained an average of 150+ service calls per day, always in a courteous and professional manner

* Researched and maintained hourly service billing for internal and external customers

* Received IBM Mean Service Award for excellent customer service and other IBM Awards EDUCATION

California State University Sacramento, Sacramento CA 2022-Present Credential graduate program in Early Childhood Special Education Saint Mary’s College of California, Moraga

BA in Justice, Community and Leadership with emphasis in Special Education May 2021

* Member of National Society of Leadership and Success

* Participated in High Potential program where I received a Moonlight Scholarship

* Credential in Mild to Moderate Special Education K-12 Los Medanos Community College, Pittsburg, CA.

AA in Child Development, Certificates in Special Education and Spanish May 2019

* Current with CPR training and TB testing for past 20 years

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