Customer Service Administrative Assistant

Summary

Experienced Administrative Assistant with solid customer service skills, backed by 15 years of professional experience. Proficient at providing clerical support by handling various tasks, including client relationship management, answering phones, scheduling appointments, and managing data. Possesses strong organization and communication skills and excels at working independently and as part of a team. Experience

Administrative Assistant 01/2019 - 10/2023 Bichon Rescue of Orange County Placentia, CA Played an essential role in account management, demonstrating administrative proficiency in handling confidential matters, decision-making, and ensuring the smooth operation of Rescue processes. Actively participated in planning social media fundraising events, demonstrating organizational and event coordination abilities, effectively increasing online donations by more than 50%. Played a pivotal role in transitioning to a new rescue management platform, including research, execution, and training, increasing productivity and cohesive teamwork. Administered website, implementing security patches, optimizing configurations, and creating engaging content, increasing website traffic, higher adoption rates, and Foster recruitment. Maintained high professionalism and provided excellent customer service to all clients. Freelance Digital Artist 01/2014 - 09/2023 Digital Doodle Pad Murrieta, CA Maintained high customer satisfaction ratings with excellent customer service, delivered high-quality products, and increased word-of-mouth referrals by 50%. Collaborated closely with clients to understand the scope of projects, demonstrating attention to detail and accuracy through responsive communication, resulting in high client satisfaction and retention. Promoted business through various channels, including social media, live events, and other publicity media, contributing to increased brand awareness.

Built and maintained a professional network and participated in industry-related events and online communities, increasing brand visibility and establishing leadership in the creative niche. Founder - Editor 06/2002 - 12/2014 FV Book Reviews San Diego, CA Designed and managed website using a widely adopted content management system, highlighting adept website administration skills.

Generated revenue by implementing targeted advertising campaigns customized for individual advertisers, illustrating an understanding of marketing strategies. Managed review team and executed high-volume publishing schedule, demonstrating exceptional leadership, organizational, and time-management skills. Researched and implemented SEO practices, resulting in an average of 20% higher search engine rankings yearly.

Skills

Customer service, Office Management, Leadership, Invoicing, Time management, Data Entry, Computer literacy, Microsoft word, Microsoft excel, Collections, Multi-Line Phone System, Google Suite, Website Maintenance, Website Management

Education

High School Diploma Cajon High School

Sophia Davies

858-***-**** ******.******@*****.*** Murrieta, CA