Customer Service Cyber Security

ROLAND SANDJO

******@*****.*** 917-***-**** Richardson Texas

Summary

Results-driven and highly skilled Cyber Security professional with a comprehensive background in implementing and managing robust security measures to safeguard organizations against cyber threats. Proven expertise in conducting vulnerability assessments, implementing security policies, and responding to security incidents. Adept at designing and implementing security solutions, ensuring compliance with industry standards and regulations. Proficient in utilizing cutting-edge technologies and staying abreast of emerging trends in the ever-evolving field of cybersecurity. Committed to maintaining the confidentiality, integrity, and availability of sensitive information. Seeking to leverage my skills and experience to contribute to the security posture of a forward-thinking organization.

Skills

Staff Leadership and Direction

Project Budgeting

Threat Hunting

Threat Intelligence

Exercise Mailbox-related incident response and Security Incident Response handling.

MSSP tickets, CMDB tickets, and M365 incident tickets.

Digital Forensics Cloud Security in compliance with Azure policies.

Vulnerability Scanning for most recent updates.

Applications and Network scans for vulnerabilities PCI audits and mitigate the risks.

Load balancer

Firewall rules Intune MDM, End point security and alert policies.

Microsoft O365 alerts and mitigates the Cybersecurity risks in a timely manner.

Contract Negotiation

Customer Service

Stress Tolerance

Overseeing Security Details

Handling Sensitive Information

Protocol Implementation

Customer Relations Skills

Operations Management

Customer Service and Assistance

Experience

07/2018 - Current

GENPACT

Richardson, TX

Content Moderator

Reviewed content for compliance with internal policies and procedures.

Provided feedback to content creators on best practices for creating engaging content.

Monitored user-generated content for violations of community standards.

Investigated complaints regarding inappropriate or offensive material.

Performed moderation tasks such as deleting, editing, and suspending accounts.

Assisted in developing strategies to improve the quality of user experience on the platform.

11/2014 - 07/2018

Transportation Security Administration (DFW airport)

DFW airport

TSO Lead

Conducted Passenger and Baggage Screening; and clearance processes for security personnel.

Developed and implemented security training programs to ensure compliance with TSA regulations.

Coordinated with other agencies to ensure the safety of travelers at various transportation hubs.

Monitored surveillance footage to identify suspicious activity and potential threats.

Performed random searches of passengers, luggage, cargo, and vehicles as needed.

Supervised a team of security officers in the performance of their duties.

Provided direction and guidance on proper procedures for responding to security incidents.

Assessed risk levels within assigned areas and developed strategies to reduce vulnerabilities.

Investigated reports of suspicious activities or threats against transportation facilities or personnel.

Analyzed data from multiple sources to identify trends in passenger movements or security breaches.

09/2009 - 09/2016

US ARMY/RESERVE

Fort Polk, LA

Construction Supervisor Sergeant

Conducted daily site inspections to ensure safety regulations were being adhered to.

Monitored construction progress, communicated project updates and identified potential problems or delays.

Assigned tasks to subcontractors and monitored their performance to ensure quality standards were met.

Coordinated with architects, engineers and other professionals regarding design changes and adaptations on-site.

Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.

Ensured that materials used in the construction process conformed to industry standards.

Provided technical guidance and expertise to workers engaged in building activities.

Inspected finished projects to guarantee quality control compliance.

Education and Training

01/2022

Security+ Certified

GENPACT / NPOWER

01/2017

Dallas, TX

Associate degree

Richland Community College

01/2014

Dallas, TX

Computer Technology Certified

Npower Technology Service Corp

01/2011

Ocala, FL

Tech Rescue 1&2 (Emergency Disaster Rescuer Specialist)

US Army

TX, 2014

Mechanical Engineering Course

US Army/Sheppard AFB

WI, 2014

Observer Controller Course

US Army/Fort Mccoy

Accomplishments

Army Commendation Medal, July 2013

Army Achievement Medal, May 2011, Dec 2012, April 2013

Good Conduct Medal, Sept 2012

Certificate of Achievement

Certificate of Appreciation, April 2014

Languages: English; First Language / French

: C2

Proficient (C2)

References

References available upon request.

Contact this candidate