Customer Service Delivery
Resume:
ROSELINE MOMANYI
****************@*****.***
PROFILE
ATTRIBUTES
An innovative and result driven sales & marketing professional with constant truth record and nurturing strong relationship, meeting, exceeding, key organization objectives and unparalleled service delivery.
Analytical and detail oriented.
Innovative and creative thinker.
Driven and passionate.
Strong work ethic and integrity
Flexible and quick to learn new concept.
PROFESSIONAL EXPERIENCE
2019- 2020
2016- 2018
SALES & CUSTOMER SERVICE
SAMBACOLT MOTORS LIMITED
Responsibilities
Ensuring data collection of all clients was done and keeping track of all existing clients.
Identified opportunities to grow business with existing and new clients
Provide customers with information about items.
Elevate complaints to management.
Keep track of inventory.
BUSINESS DEVELOPMENTAND MARKETING ASSOCIATE
IBRALI TOURS & TRAVEL LTD NAIROBI KENYA
Responsibilities
Identified opportunities both locally and foreign.
On boarded and maintained client’s relations.
First point of Contact with client, maintaining a healthy relations.
Provide advice on travel destination, plan itineraries and Collect payment
Meet Sales & Profit Targets
Resolve travel issues, complaints and refunds.
Co-ordinated operations and logistics for the clients within the Nairobi Region.
Co-ordinated Events, safaris and Expositions for the company
Maintained quality standard in the operation.
2011- 2015
SALES ASSOCIATE
ENMMA REAL ESTATE LTD
UAE- BAHRAIN
Responsibilities
Meeting with clients virtually or during sales visits.
Sales Presentation - demonstrating and presenting products..
Establishing new business.
Maintaining accurate records.
Attending trade exhibitions, conferences and meetings.
Reviewing sales performance.
Negotiating contracts and packages for clients
August 2009- Dec 2009
SALES REPRSENTATIVE SASINI TEA & COFFEE NAIROBI, KENYA
Responsibilities
In charge of generating orders from distributors / Suppliers.
In-charge of the sales and client relations in the allocated territory.
Execution of marketing and business strategies.
Liaison and maintaining good Customer Relationships.
Achievements
I increased distributor turnover by 10% growth in 2009
I was the sales champion of the Year 2009
I mapped my sales territory routes leading to efficient product delivery.
I negotiated for operational resources from the company that led to increase in sales as well as staff motivation.
I increased brand awareness in my territory through market activations which led to an increase in sales.
2006- 2008
SALES & MARKETING EXECUTIVE
BROOKSIDE DAIRY LTD NAIROBI, KENYA
Responsibilities
In charge of generating orders from distributors / Suppliers.
In-charge of the sales and client relations in the allocated territory.
Oversight over the merchandising team in my region
Execution of marketing and business strategies.
Liaison and maintaining good Customer Relationships.
EDUCATION AND TRAINING
Diploma in Front Office Management
KENYA UTALI COLLEGE, NAIROBI, KENYA JAN 2007- DECEMBER 2008
PERSONAL SKILLS
Planning and communication 100%
Quick to learn 100%
Good public relation 100%
Good communicator 100%
Leadership Skills
Computer Skills- Proficient in PC and Apple Macintosh in using Microsoft Office.
Marketing budget management
Client Account Management
REFEREES
Penina Nyambura Sales Executive
Simbacolt Motors Limited Nairobi, Kenya
Tel : 072*******
Jeniffer Murethi Supervisor Brookside Dairies Tel : 072*******
Mr. Chris Munywoki Administrator
Ibrali Tours and Travel Tel : 072*******
Shaikha Almansoor Pr. Executive
Social Insurance Organization UAE- Bahrain
Tel : 009**********
Contact this candidate