Serina Munn

Assistant Manager

Serina Munn

*** ******** *****

Fayetteville, NC 28314

910-***-****

bugattiqueen,ad148c@r.postjobfree.com

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Summary Skilled assistant manager offering proven leadership, problem solving and team building abilities developed over a progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. A resourceful and forward-thinking manager that will be steadfast in pursuing opportunities to improve day-to-day operations and bottom line profits.

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Experience Dollar Tree / Assistant manager

November 2017 - June 2020, Fayetteville, NC

Train cashiers, supervise a team of 3+ daily to deliver outstanding customer service, boosting customer satisfaction ratings. Cultivated customer loyalty by training team members in industry-leading standards. Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Analyzed trends, identifying consumer demand and forecasting seasonal trends. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Supported sales management to optimize business development.

Little Ceaser / Cook

January 2018 - May 2019, Fayetteville, NC

Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Operated all kitchen equipment safely to avoid injuries.

OCF / Event Organizer

May 2015 - Present ( Spring/Summer season only), Fayetteville, NC Collaborated with a creative design team to complete projects on tight deadlines. Implemented internal tools and procedures to meet technical requirements. Worked alongside the entire development team in an energetic and creative environment. Assembled each approved design as a model packet to guide development of computerized models. Critiqued other artists’ work and gave constructive feedback. Prepared departmental contracts for attorney approval. Mentored other artists on quality standards and improvements.

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Education NJ National Guard / HSD

September 1996 - March 1997, Fort Dix, NJ

NJ National Guard is a youth challenge program designed to create another doorway for youth to finish high school and enlist in the army by choice.. Ultimate Medical Academy / associate degree

April 2019 - July 2022

Attended online classes for medical coding and billing. ㅡ

Skills Studio management, Operations oversight, Event and meeting planning and HMIS certified.

Great with issue and conflict resolution, Excellent multi-tasker, MS Office and Excel proficient.

References Available upon request

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