Customer Service Truck Driver

ALFONZO HILL

********@*****.*** 660-***-**** Markham, IL 60428

Summary

Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing several years of related experience, advanced inspection skills and defensive driving abilities. Efficient in compliance and adherence to the 14 hour rule. Service-oriented with strong attention to detail and systematic approach to safety.

Skills

Materials Transport

Cargo Handling

Route Management

Delivery Scheduling

Load Security

Safe Driving

Document Management

Equipment Operation

DOT Compliance

Planning Ability

Dependable and Reliable

Inclement Weather Driving

OTR Driving

Customer-Oriented

Training New Hires

Updating Logs

Experience

OTR Trucker Hirschbach Motor Lines - Dubuque, IA 12/2022 - 11/2023

Transported frozen product(s) via refrigerated trucking units across the states

Inspect and maintain semi truck in good working condition.

Trains new employees on proper trucking procedure and company policies

Acts as a stand in supervisor when leadership is unavailable

Checked shipping papers for completeness and accuracy.

Loaded and unloaded cargo in a safe manner, using proper equipment and techniques.

Followed all applicable laws and safety regulations while driving truck.

Delivered goods to customers' locations on time according to schedule.

Coordinated with dispatchers regarding delivery schedules or changes in routes.

Verified contents of inventory loads against shipping papers prior to leaving warehouse or terminal location.

Cleaned interior cab area regularly to maintain neatness inside the vehicle.

OTR Trucker Trans Am Trucking - Rockwell, TX 10/2022 - 12/2022

Transported non perishable food items and large bulk retail clothing

Tracked miles

Managed trucking logs.

Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.

Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.

Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Maintained telephone and radio contact with supervisor to receive delivery instructions.

Logged driving hours and fuel usage data on time to keep reports current.

Commercial Farming Vehicle Truck Operator Cory Robert Transport, Inc. - Plymouth, IL 05/2016 - 08/2022

Hauled corn, seed and hay and safely transported all livestock to local farmers.

Ensured that any necessary paperwork related to shipments was completed accurately and on time.

Kept detailed records of deliveries made including delivery times, product quality, customer signatures .

Assisted dock workers in loading and unloading freight when necessary.

Resolved customer complaints in a professional manner when issues arose during delivery process.

Verified contents of inventory loads against shipping papers prior to leaving warehouse or terminal location.

Managed multiple stops at different locations while adhering to assigned delivery schedule.

Completed transfers at hubs and final destinations to keep routes on schedule.

Conducted regular maintenance checks on vehicles such as checking oil levels, tire pressure .

Managed proper transportation of dangerous goods with no incidents.

Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.

Independent Contractor Independent Rehab Contractor - Detroit, MI 04/2001 - 05/2016

Successfully implemented home improvement for client(s) in a timely manner

Installed/replaced electrical lighting, plumbing, dry wall and flooring

Roof repair and/or installation, paint, and any other homed modifications.

Managed daily operations of the business, including budgeting and financial reporting.

Provided technical assistance to clients in using products or services.

Analyzed customer feedback data to improve customer service processes.

Identified opportunities for process improvement within the organization.

Generated monthly invoices for payment of services rendered by the company.

Resolved customer inquiries promptly via phone or email communication channels.

Brought in substantial word-of-mouth business based on quality of work and customer service skills.

Utilized impressive time management and prioritization skills to meet challenging deadlines.

Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.

Education and Training

Midwest Technical Institute Springfield, IL 01/2022

CDL Certificate

U.S. Army Veteran

Service from 1985-1995 - Honorably Discharged

Contact this candidate