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PAUL SCHNEIDER

Cellular 551-***-****

ad147c@r.postjobfree.com

SUMMARY:

information Technology professional experienced in technical services support ranging from mainframe to client server platforms. Excellent understanding and troubleshooting skills in a large-scale enterprise network infrastructure. Effective communicator with proven abilities to quickly learn new technologies TECHNICAL SKILLS:

Operating

Systems:

Windows 10, Window 7, Windows Vista, Windows XP Professional, Windows 2000 Professional and Server, Windows server 2003, Window NT Workstation & Server, Windows 98/95, Unix, Windows Workgroups, Netware, DOS, OSX El Capitan (version10.11), macOS Sierra (version 10.12)

Hardware: Compaq, IBM, Lenovo, Dell, All HP, copiers DesignJets (ZL and PL30 series) and XL Pagewide 4000, 4500, 5000 and 8000 printers. HP Laptops 6k,7k 8k and 9k series, Tablets and desktops, Honeywell, Cisco, Synoptics, Adtran, LinkSys, 3Com, SmartBoard, Smart Projectors and Epson Projectors,

Networking: TCP/IP, IPX/SPX, SNMP, SMTP, DNS, DHCP, FTP, TFTP, NFS, Cat 5 Applications: Microsoft Active Directory, SMS, SCCM, Office Suite, Outlook, Access, Visio, BriteStore Backup, Winbat and Wininstall, Ghost, Columbus Software Distribution System, SCCM and Altiris, Refreshing / reimaging machines, VNC, Team Viewer, RDP, PC Anywhere and DameWare, McAfee and Norton Antivirus software, Oracle 8, Lotus Notes Client & Domino Server, PeopleSoft, Restrac, Soft Solutions, Zoom, Skype For Business, High-Fidelity Human Patient simulation equipment, Nursing mobile prescription dispensing stations. Azure AD, Exchange 365, AD on prem. CERTIFICATIONS:

Comptia A+, Comptia Network +, Microsoft MCP. ADP2 DOD Clearance EDUCATION:

Fairleigh Dickinson University, Teaneck, NJ Associate in Liberal Arts Degree with Honors 12/98 SPECIALIZED TRAINING:

Plaza School of Technology - Network Engineering Specialist Program Bloomfield College - Advanced Technology Institute - Oracle Database Administrator Program CSI-Windows.Com – Certificate of completion – (Windows Installer Repackaging Engineer - Deploying and Supporting Windows Installer Packages; Windows Installer Package Building for Administrators) HP Printer University - HP LaserJet and HP Color LaserJet and Design Jet and Wide Format printer courses 2

PROFESSIONAL EXPERIENCE: 10/22 - Present

Help Desk System Administrator Contract

Great Star Tools Arrow Fastener

• Diagnose network connection problems.

• Diagnose and repair PC and server hardware issues (replace memory, hard drives and system boards). Liaison with venders for support of warrantied hardware.

• Setup print queues and administer user password resets and id unlocks

• Work with in-house system administrator to install specialty software.

• Image PC desktops and laptops (Windows 10 and Windows 7) for crashed hard drives and rollouts.

• Provide Microsoft Office 2010-Office 365 support. Associate Director On Prem. Systems 05/16 – 10/22

Felician University/Lodi & Rutherford, NJ

• Manage\performed all work performed by On Prem Helpdesk Technicians, Jr. and Sr. Administrators

• Performed and managed Desktop Windows 7 to Windows 10 Upgrades

• Created software distribution tasks in PDQ Deploy

• Managed\performed all AV and system needs for the Universities Events

• Administered Security camera and id badge system.

• Adminster Exchange 365, Azure AD and AD on Prem (Users, groups …) . Felician University/Lodi, NJ

Helpdesk Technician Rutherford Campus

Sole Technician\Administrator of the Felician University Rutherford Campus

(approximately 100 users on campus)

• Diagnose network connection problems; make recommendations or repair issue - tone out network and phone lines and work with network vendor to repair\upgrade switches, routers and firewalls. Install UPS backups.

• Diagnose and repair PC and server hardware issues (replace memory, hard drives and system boards). Liaison with venders for support of warrantied hardware.

• Provide hands and eyes for server and network support.

• Setup print queues and administer user password resets and id unlocks

• Work with in-house system administrator to install specialty software.

• Work with vendors on supporting and implementing Kiosks in the Library and POS systems in the Café and on campus Starbucks.

• Install and support classroom Smart Boards and AV equipment.

• Image PC desktops and laptops (Windows 10 and Windows 7) for crashed hard drives and lab\classroom rollouts.

• Provide Microsoft Office 2010-Office 365 support.

• Manage and maintain technology in Ed Commons presentation\event center.

• Support Presidents Office Computer and Network needs

• Support the High-Fidelity Human Patient simulation equipment built and supported mobile prescription dispensing stations in Felician University Barbara J. Toscano Nursing Resource and Simulation Center.

3

Hewlett Packard/PPS Berkley Heights, NJ

CSB PPS Customer Service Engineer 11/11 – 01/16

• Troubleshoot, diagnose, and resolve Desktop, Laptops and Printer hardware issues.

• Apply extensive knowledge, job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Work on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work completed with minimal supervision and assignments completed without established procedures. Determined methods and procedures for new assignments. Provide guidance to other non-exempt employees. Hewlett Packard/Technical Services Berkley Heights, NJ Field Technical Support Rep IV

8/09 – 11/11

• Troubleshoot, diagnose, and resolve hardware and software issues for end users.

• Provide hands and eyes for server and network support.

• Queue Manger for all Techs at Newark Airport. Manage incident ticket distribution for all Techs.

• Configure, troubleshoot, and support: wireless network, VPN, and printers, etc.

• Image PC desktops and laptops.

• Provide Microsoft Outlook - set up, manage and troubleshoot/resolve email issues. Technical Support Specialist II (BP Castrol, Wayne, NJ) 11/03 – 8/09

• Technical lead for the upgrade of desktop and laptops for Wayne, NJ; Cooper River, SC; Baltimore, MD sites, and all Castrol brand sales force.

• Led the uplift of the computer room at the Wayne NJ site, this was utilized as the model for all BP Americas computer room renovation projects.

• Technical lead and installer for Cisco wireless access points - Wayne, NJ office.

• Technical lead for shutdown of BP Lubricant Mobile-Exxon and Air BP Parsippany sites.

• Provided phone dialup VPN\network support for remote users and executives.

• Build, repaired and support common operating environment (COE\Passport) desktops, laptops and PDA’s for onsite and remote sales force users.

• Provided hands and eyes for server and network projects.

• Rack and de-racking of network and server hardware and peripherals, router configurations, and installation and configuration of server OS and software.

• Provided documentation, reporting and technical instruction on procedures of architecture and processes used at the Wayne site.

• Supervised and mentored newly hired IT technicians.

• Performed vender management and calculate supply amounts for the hardware depot. National Vision Administrators, LLC. Clifton, NJ

Computer Network/Systems Administrator and Support 12/02 – 6/03

• Liaison for NVA in relation to the divestiture of the Express Scripts business, included co-ordination between NVA and consultants resulting in the successful transition of all relevant systems and data.

• Designed and implemented the backup and recovery for all Windows 2000 servers.

• Installed and maintained all Windows NT 2000 Servers - primary DC running AD, secondary DC running DHCP, WINS, and DNS, file and print services.

• Provided technical support for all users, workstations and servers. Hoffmann-La Roche Inc. Nutley, NJ

It Lead Analyst – Information Systems - Client Services 6/81 – 6/01

• Implemented and supported remote common operating environment for Roche Nutley Discovery and Non-Clinical Development areas; encompassing the engineering of local software distribution packages and the localization of global software packages for distribution to the production environment and systems.

• Managed and coordinated services provided to HR by internal and external vendors.

• Implemented, supported and maintained various client server applications - PeopleSoft, Stat, MDA, FLS and Restrac for HR and Payroll.

• Implemented and supported 6 Edify application servers, a development web server, a production web server in a Windows NT 4.0 operating environment for HR and Payroll.

• Implemented Disaster recovery for HR PeopleSoft Clint servers.

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