Customer Service Representative
Resume:
Ebony Buckner
Phoenix AZ, 85053
*.********@*****.***
Objective
Obtain a career as a customer service representative where I can use my exceptional interpersonal and communication skills to enhance customer service loyalty between customer and the company.
May 2022-July 2023 Quail Run Behavioral
Certified Nurse Assistant
● Establish treatment plans
● provide therapeutic care
● observe patients in their daily routines
March 2016-July 2022 Nursa
Certified Nurse Assistant
● Answering phone calls
● Documenting Information
● Grooming patients, taking care of wounds
Experience September 2017-June 2020 Walmart
Head Cashier
● Balanced cash drawer at beginning and end of shift
● Solved billing problems and answered customer inquiries
● managed backup inventory ordering and shelf stocking April 2009-July 2010 JCpenney Catalog
Customer Service Representative
● Take inbound calls
● Remain courteous and calm at all times during moments of intense customer displeasure
● conflict resolution, and data entry practices
November 2006-April 2009 Papa Murphy’s Take N Bake Assistant General Manager
● Maintaining customer service.
● Assist General Manager in daily tasks of the store.
● Supervising shifts in General manager’s absence. Education March 2020 Penrose Academy Scottsdale, AZ
● Cosmetology
March 2018 Charter College Anchorage, AK
● Business Management
June 2012 Walker Medical Institute Grand Rapids, MI
● Certified Nurse’s Assistant
1999-2003 Ottawa Hills High Grand Rapids, MI
● General Studies
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