LANITA ABDUL AZIZ

**** ********* *******, *******, ** 75043 Cell: 469-***-**** Email: ad1468@r.postjobfree.com PROFESSIONAL SUMMARY

Well organized, highly motivated, proficient individual with over 20 years of experience and knowledge of health care insurance professions. Expert at identifying and solving problems maintaining file management, data entry, and calendar maintenance talents while assisting medical management teams with accurate administrative support. Specializes in providing highly effective administrative support by conducting research, preparing statistical reports, clerical functions, and arranging conference calls and meetings with a well-rounded background. Currently seeking a position that will utilize all skills, abilities, and areas of expertise. SKILLS AND COMPETENCIES

● well founded employee who responds immediately to internal and external requests for information to management and personnel

● proficiency in maintaining accurate patient records, managing electronic health records systems while assuring data privacy and security (HIPAA)

● attention to detail assures accurate documentation, billing, and adherence to medical protocols

● ability to build positive relationships with healthcare teams, clients and external stakeholders

● familiarity with healthcare software, and administrative tools to streamline processes AREAS OF EXPERTISE

● Desktop support

● Customer service expert

● Staff education and training

● Data entry

● Communication

● Data Management

● Research

● Reports

● Decision Making

● Administrative

● Business Management

● Coordination

● Operating Systems

● Networking

● Documentation Review

● Quality Assurance

● Multi-tasking

● Strategic Planning

● Relationship Building

● Team Leadership

● Technical Document Comprehension

● Organization

● Office Suits

PROFESSIONAL EXPERIENCE

Clinical Administrative Coordinator September 2019- June 2023 UNITED HEALTHCARE, RICHARDSON, TX

● Working with junior level staff to ensure medrics are met and provide assistance to nurses and management with case management needs.

● Resolving customer service inquiries which could include entering notifications and providers and state audit members.

● Meet and exceed the established productivity and quality standards while maintaining good attendance and compliance.

● Maintained 100% accuracy of letter generation within compliance timeframes. Sr. Clerk July 2013 - September 2019

● Proofread, edited, audited and wrote dental and pharmacy notification member letters for the national letter team.

● Handled monthly patient billing and combined reports as requested Data Entry Specialist June 2006 - July 2012

BLUE CROSS BLUE SHIELD NAPERVILLE, IL

● Retrieve data from database or electronic files as requested

● Sort and organize paperwork/files image

● Updated various system applications

● Data Entry of credentialing reports

EDUCATION

High School Diploma

William B. Travis HS, Austin, Tx

REFERENCE

Available Upon Request

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