Customer Service/Operations Management
Resume:
MARIA ISELA
CASTRO
***** ********* **. ** **** TX 79928
***********@*****.***
Skills Summary
Dedicated manager with more than 25 years in management experience. Well-versed in directing personnel, creating effective strategies to boost sales. Establishing and empowering a unified team
Education
LICENSED REAL ESTATE AGENT, CHAMPIONS SCHOOL OF REAL ESTATE
LICENSED COSMETOLOGIST, MILAN INSTITUTE OF COSMETOLOGY
BUSINESS ADMINISTRATION, EL PASO COMMUNITY COLLEGE
AUTOMATED ACCOUNTING, COMPUTER CAREER CENTER
Experience
AUGUST 2023 TO SEPTEMBER 2023
CUSTOMER SERVICE AGENT, KECH
Training for FEMA customer service
NOVEMBER 2022 TO PRESENT
REAL ESTATE AGENT, KELLER WILLIAMS REALTY
Assist buyers and sellers with their real estate needs
SEPTEMBER 2022 TO AUGUST 2023
CUSTOMER SERVICE AGENT, SPECTRUM
Answer incoming calls, Assist, troubleshoot and resolve customer’s internet concerns,
Maintain satisfactory metrics.
FEBRUARY 2022 TO AUGUST 2022
CUSTOMER SERVICE AGENT, ALORICA
Answer incoming calls, Assist, educate, troubleshoot and resolve various customer’s
concerns regarding different services. Maintain satisfactory metrics.
DECEMBER 2018 TO MARCH 2022
OWNER/BARBER, REVOLUTION BARBERSHOP
Run daily operations. Keep budget. Payroll. Follow and implement all safety and sanitary
Procedures. Provide men’s grooming services.
FEBRUARY 2013 TO JULY 2014
STORE MANAGER TRAINEE, CVS PHARMACY
Run daily operations. Inventory Control. Training and developing. Scheduling.
JUNE 1992 TO JANUARY 2013
STORE MANAGER, AUTOZONE
Run daily operations. Recruit, interview and hire. Train and develop employees.
Maintain inventory and loss prevention guidelines. Meet all sales and promotional metrics.
Qualifications
Excellent Customer Service Skills Excellent Communications Skills
Superior Attention to Detail Effective Problem Solver
Staff Training and Developing Goal Oriented
Excellent Time Management Project Planning
References upon request
Contact this candidate