Customer Service Representative

KRISTINA PARKER

**** ****** **** #*** ******, MD (C) 410-***-**** *************@*****.***

professional summary

Customer Service Representative with over 15 years of experience with excellent organizational and customer interaction skills.

skills

15+ years experience in the Medical Administration field

Strong organizational skills

CHAA Certified

Experienced with Medical software systems

Exceptional customer service skills

references

Michelle Puurnell, Customer Service Representative, UMSRHS, 410-***-****

Donna Anstine, Customer Service Representative, UMSRHS, 410-***-****

Sharon Ackley, Nuclear Medical Technician, InSight Mobile Imaging, 856-***-****

Michelle Hayes, Lead MRI Technician, UMSRHS, 302-***-****

work history

Customer Service – Community Wide Scheduling

Nov. 2010 – Present

University of Maryland Shore Regional Health Systems

Easton, MD

Responsible for scheduling radiology exams in our outpatient facilities, as well as Easton Memorial, Dorchester General and Chester River Hospitals. This requires a wide knowledge of medical terminology and ICD Codes as well the preparation for numerous radiology exams and insurance requirements. Duties also include updating patient demographics and insurance information, advising patient to any authorizations or referrals, ordering nuclear isotopes, and the ability to handle a high call volume. Regularly worked with Meditech software to perform daily duties.

Customer Service – Radiology Scheduling

April 2007 – Nov. 2010

Anne Arundel Medical Center

Annapolis, MD

Responsible for scheduling radiology exams in multiple outpatient facilities, as well as the main medical center. Assisted patients via telephone with preparation procedures. Followed insurance requirements for scheduling procedures. Maintained patient demographic and insurance data. Advised patients with regard to any authorizations and referrals.

Customer Service – Registrar Outpatient Radiology

July 2006 - April 2007

Anne Arundel Medical Center

Gambrills, MD

Responsible for the registration of outpatient radiology patients in the Waugh Chapel Center. This required the updating of patient demographics and insurance information, as well as obtaining any co-payments, authorizations or referrals. Duties also included greeting patients, answering phones, providing reports, entering exams, and acting as a liaison between patients and technologists.

Customer Service Representative

Oct. 2002 – Oct. 2006

Nighttime Pediatrics

Gambrills, MD

Responsible for the registration of patient in the Waugh Chapel Center. This required the updating of patient demographics and insurance information, as well as obtaining any co-payments and authorizations. Duties also included greeting patients, answering phones, scheduling appointments, patient flow, and nightly bank deposit.

certifications

CHAA Certification, obtained 2007. Expires 2017

Certified Medical Administrative Assistant certificate obtained 2000

education

Coursework towards Associate Degree:

1997-1999

AccuTech

Frederick, MD

3.5 GPA

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