Data Analytics Collection

Matthew Helm

Rockwall, TX 214-***-**** ****.******@*****.*** salesforce.com/trailblazer/matthelm75 linkedin.com/in/matthew-helm- While obtaining my Google Data Analytics Professional Certification, I have developed and honed skills in Data Collection and Preparation. I have learned to sort and extract data from extremely large datasets using SQL and the R programming language. I have worked with smaller datasets by mastering Excel. And have put the results that I have learned into presentations using Tableau and RStudio. With my Data Analytics knowledge combined with my customer service, teamwork, and leadership skills that I have learned and used during my Hospitality career, I am eager to further and grow my Data Analytics skills and experience with a detail-driven data team like yours.

RELEVANT SKILLS

Salesforce • SQL • Excel • R Programming • RStudio • Tableau • Data Collection • Metadata • Data Ethics • Problem Solving & Troubleshooting • Google Suite PROFESSIONAL & LEADERSHIP EXPERIENCE

Data Analyst • Amazon, Dallas, Texas 10/2023 - Present

● Develop data collection processes and data management systems

● Design queries, compile data, and generate reports in MS Access, Excel, and SQL

● Develop dashboards and other visualizations of data for reporting purposes

● Responsible for teaching the leadership team how to interpret data trends Problem Solver Amazon Robotics Floor Monitor • Amazon, Dallas, Texas 10/2020 - 10/2023

● Identify, investigate, and resolve shipment and logistical errors to ensure supply-chain efficiency

● Identify problems with Amazon’s robotic drive units and resolve the issues to minimize disruptions to workflow

● Lead my team and am in top 1% in my facility in accuracy and quality, ensuring customer’s orders are correct and delivered on time

Director of Operations - Front Office • Warwick Melrose Hotel, Dallas, TX 03/2015 - 06/2020

● Used Data Analysis to develop departmental budgets and forecast labor/expenses throughout the year

● Hired, created the training program, and direction of new department employees

● Led the Front Office to #1 ranking in the company in customer satisfaction and improved hotel to #5 in TripAdvisor rankings of all hotels in the city of Dallas

Director of Operations - Guest Services • DoubleTree by Hilton Campbell Centre, Dallas, TX 07/2010 - 10/2014

● Managed the Front Office Department of a high-profile hotel with more than 10,000 monthly visitors and guests, exceeding Hilton standards

● Collaborated with all other hotel departments to guarantee daily hotel operations run efficiently

● Directed performance of staff and follow up with corrections when needed EDUCATION

Correlation One • Virtual

Salesforce Administrator Certification program

● Gained hands-on experience in customization and configuration of Salesforce.com platform, including creation of fields, page layouts, reports, dashboards, and process automation

● Applied knowledge to real-world scenarios through practical projects including designing custom app, implementing sales process, and creating security model for fictional company Merit America • Virtual

Google Data Analytics Certificate 09/2022

● Cultivated skills in the collection, transformation, organization, and visualization of data to draw conclusions, make predictions and drive informed decision-making

● Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios

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