Raleigh Russell JR.

215-***-**** ad142m@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced Pega developer with a certification in System Architecture. Implemented several projects for US government agencies and private sector companies. Lead development efforts and work with the Project management team to make sure the projects are completed on time, within budget with quality. Extensive experience with Pega, HTML, CSS, JavaScript, Java, and Oracle SQL

SKILL MATRIX

Coding Languages

Experience

Pega

7 Years

Java

11 Years

JavaScript

11 Years

SQL

7 Years

HTML

11 Years

CSS

11 Years

PROFESSIONAL EXPERIENCE

Game Stop February 2023- Present Sales/ Tech Associate, Havertown, Pa.

Responsibilities:

•Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional items as appropriate, applying all selling behaviors during every transaction, and expressing gratitude to every guest for choosing GameStop.

•Assist the store team in meeting and exceeding sales, profit, and shrinkage reduction goals.

•Address guest questions and concerns promptly, effectively, and courteously, and escalate customer issues and complaints in a timely and professional manner to a store keyholder.

•Support effective inventory control and loss prevention practices, including awareness of scams and adherence to safety best practices.

•Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.

Internal Revenue Services (Federal Tax Board) April 2022- August 2022 Pega Developer/ Production Support (Contractor), Knoxville, TN

Responsibilities:

•Developed business and system requirements, functional designs, process flows, and test plans.

•Orchestrated standups and SME meetings.

•Utilized the Report Browser to customize an existing report.

•Used the Process Modeler to add additional Flow Shapes and Connectors to a flow.

•Modeled a complex business process using the Case Life Cycle, Processes, and Alternate Stages.

•Responsible for updating appropriate system admin level documentation and knowledge base documentation.

•Advise development team on performance improving solutions.

•Conduct DR drills on a scheduled basis

•Developed layouts, forms, screens, and widgets using Pega UI Components

Ford Motor Company November 2021- April 2022

Pega Developer (Contractor) Detroit, MI

Responsibilities:

•Collaboratively worked with peers to coordinate the overall delivery of technology solutions to business groups.

•Designed and developed the Appointments API

•Created and leverage endpoint URLs and connect rest rules.

•Drafted the heremaps and built the models for cars decision table.

•Evaluating merits and risks of upgrades; coordinating with appropriate staff to execute patches to deployed applications; monitoring day-to-day operational health of deployed applications.

•Responsible for maintaining operational health of PEGA PRPC application.

•Customized and enhanced existing Pega UI components to meet specific project requirements.

U.S. Department of Justice January 2020 - June 2021 Pega Developer/ Production Support (Contractor) Washington DC

Responsibilities:

•Improved management and digital process transformations by developing new algorithms for troubleshooting,

•API

•integrations and review of existing codes using Pega, Java and SQL

•Developed Pega automation processes, including DevOps testing, REST based integration, and Pega Exress

• Conceptualized system architecture diagrams for interdepartmental projects

•Identified, documented, and developed fixes to “bugs” to grants.gov application.

•Managed software deployments.

•Solve issues by designing, developing, testing, and deploying software solutions.

•Partner with full stack development teams to create databases in AWS using a DevSecOps mindset and principles.

•Worked with the administration and development teams to ensure that designs effectively accommodate long-term maintainability, supportability, robustness, and scalability of software solutions.

Cognizant November 2018- July 2019

Robotics Developer (Contractor) Charlotte, NC

Responsibilities:

•Designed and automated Robots using Pega Robotics to perform tasks on several Projects. One includes Kelly Blue Book.

•Conducted tests, gathered data and graphed trends to assess and enhance designs.

•Built and tested prototype products and systems during design and pre-production phases.

•Attended conferences, vendor events and workshops to meet and network with potential new clients.

Revature August 2018 - October 2018

Software Engineer (Contractor) Tampa, FL

Responsibilities:

•Incorporated Local User Actions and Optional Processes to perform tasks outside the normal process flow such as cancelling a loan.

• Utilized several Data Types such as Field Groups for personal information to group related data together.

•Implemented initial property values using the pyDefault Data Transform.

•Configured Decision Trees and Decision Tables to direct the user to the desired loan type.

• Enforced API Activities within the application to send Correspondence.

•Calculated the loan amount property value with a Declare Expression.

•Validated user data using a Validate or an Edit Validate rule such as full name, email, and telephone.

CERTIFICATIONS & SKILLS

Certifications: Pega Certified System Architect (CSA)

• Current CSSA course: Measuring System Performance

Python • Java • Project Management • C# • Cascading Style Sheets (CSS) • HTML • SQL • Pegasystems PRPC •

Scrum -Agile • System Architecture - Production Support -Dev Studio - CPM- BPM- BRE - RPA

EDUCATION

Skidmore College 2018

Bachelor of Arts - BA, Physics

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