Customer Service Administrative Assistant

Elena Butler

**** **** ***** **. ******, TX ***** 773-***-**** ***************@*****.***

Skills and Qualifications Detail-oriented with strong work ethic Type 35 words per minute Bilingual – English/Spanish Cashier Experience Several years in customer service

PROFESSIONAL AND VOLUNTEER WORK EXPERIENCE

Loan Depot Aug. 2019 – Nov.

2022

Plano, TX

Customer Service Representative

• Provide excellent customer service to potential customers by verifying information provided online application.

• Able to quickly build a rapport with potential clients and answer any questions.

• Offer assistance and identify customer’s goals and objectives.

• Accustomed to high volume phone calls, fast moving and everchanging call center environment.

• Consistently achieve and maintain focus on details and department goals in areas of efficiency. Dollar Tree Oct. 2017- Aug. 2019

Homewood, IL

Assistant Manager/Cashier and Customer Service Rep

• Calculated total payments received during a time period and reconciled this with total sales.

• Received payments by cash, check, credit cards, vouchers, and automatic debit.

• Inventoried and stocked all materials that were sold and delivered to the store.

• Greeted customers, assisted with product inquiries, cashier when needed, processed payment and credits

New Glory Enterprise Feb. 2017- Sept.

2017 Dolton, IL

Administrative Assistant

• Greeted persons entering establishment, determined nature and purpose of visit, and directed and escorted them to specific destination. Filed and maintained records

• Collected, sorted, distributed and prepared mail messages and courier deliveries.

• Scheduled appointments and maintained and updated appointment calendars.

• Transmitted information and documents to customers, using computers, mail and fax machines.

• Performed administrative support task such as proofreading, transcribing handwritten information and operating calculators and computers to work, invoice and other documents.

• Microsoft Word, Excel and PowerPoint and Pivot efficiency. Department of Human Services Jun. 2015- Oct. 2016

Chicago, IL

Administrative Assistant

• Filed and maintained confidential records.

• Collected, sorted, distributed and prepared mail, messages and courier deliveries.

• Scheduled appointments and maintained and updated appointment calendars for the social workers.

• Transmitted information and documents to customers, using computers, mail and fax machine.

• Microsoft Word, Excel and PowerPoint, and Pivot efficiency.

• Performed administrative support task such as proofreading, transcribing handwritten information and operating calculators and computers to work, invoice and other documents. EDUCATION

South Suburban College South Holland, IL HSE Graduate May 2018

Contact this candidate