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Tikesha Price

Houston, TX ***** « (713) 444 - 8963 « ad141b@r.postjobfree.com

Customer Service Professional with over 20 years of experience in delivering exceptional quality skills.

Dedicated, self-directed relationship builder internally and externally. Recognized by colleagues and

superiors as a dependable asset with the ability to deliver. Impeccable work ethic and ability to learn new

concepts quickly. Significant knowledge of mentoring, training, delegating, scheduling, and streamlining

work process improvements to increase organizational efficiency.

© Adaptability e Emotional Intelligence e Decision Making

e Product Knowledge e Attentiveness e Time Management

e Training and Development e Microsoft Office Skills e High Confidentiality

EDUCATION

Criminal Justice, University of Phoenix, Houston, TX, 2015

Criminal Justice, Remington College, Houston, TX, 2010

PROFESSIONAL EXPERIENCE

Avis Budget Group April 2000 - Present

Houston, TX, Customer Service Representative

« Interact with customers to provide an exceptional experience during their visit, by supporting

three main functions of the operations: Rental Return Agent, Exit Gate Agent, and Ready Line

Support Agent

e¢ Complete vehicle return transactions and agreements for customers, checking in over 800 vehicles

daily.

e Review over 1200 vehicles during high volume days as the Exit Gat Agent, to prevent theft and

ensure customers are in their proper vehicle.

e Resolve customer inquiries by providing information on nationwide locations and company

programs/products.

« Review customer contracts by verifying closing calculations with accuracy; explain additional

charges at closing if requested.

¢ Complete accident reports upon rental return. Check for any vehicle damage and submit it to the

appropriate area within established guidelines.

e Serve as a liaison between production and counter staff to ensure the proper vehicle is assigned to

the correct location, to ensure customers have a smooth rental experience, logging in over 200

cars per day.

Awards

Voice of The Customer Recognition

Employee of The Month

Avis Budget Group Service Award

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