Customer Service Data Entry
Resume:
Bachelor Of Science:
Health Administration
University Of Phoenix
Tempe, AZ
*********@*****.***
Indianapolis, IN 46202
Skills
• Technical support understanding
• Customer service expertise
• Quality controls
• Documentation skills
CRM and office management
software
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• Data entry
• Accounts payable and receivable
• Decision-making
• Supervision & leadership
• Computer skills
• Friendly, positive attitude
• Conflict resolution
• Problem resolution
Education And Training
I am a Professional Associate seeking to become the "Best Foot Forward" for your corporation. With over 10 years of superior customer, administrative and managerial services and experiences combined I am one of the best candidates. Task management extraordinaire, I excel as both adaptable and meticulous with detail; my computer skills are non-surpassed. Allow all that I bring work for your company's benefit. Authorized to work in the US for any employer LabCorp Drug Development - Investigator Support Coordinator Indianapolis, IN
01/2021 - 05/2022
Lowe's - Customer Service Associate
Indianapolis, IN
10/2017 - 11/2020
Aramark Uniform Company - Customer Service Representative I Lexington, KY
07/2015 - 09/2017
Elizabeth Stokes
Summary
Experience
Assisting with revising data that was erroneously documented, answering questions for clinical sites regarding protocols and procedures for their specific trials.
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• Assisted with clearing our queries electronically or over the phone. Administrative work for sites, faxes and email correspondents for hospitals, clinics and doctors offices.
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Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
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Documented customer correspondence in CRM to track requests, problems and solutions.
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• Upheld quality control policies and procedures to increase customer satisfaction.
• Processed documentation and troubleshot discrepancies to build client rapport.
• Addressed inquiries, resolved customer issues and managed customer relations. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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• Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Louisville Gas & Electric - Customer Service Representative I Lexington, KY
02/2007 - 07/2014
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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• Consulted with customers to resolve service and billing issues.
• Explained benefits, features and recommendations to maximize client retention. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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• Educated customers on special pricing opportunities and company offerings. Assisted customers with making payments or establishing payment plans to bring accounts current.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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• Set up and activated customer accounts.
Mentored new employees on procedures and policies to maximize team performance.
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Rolled out operational improvements and solutions to deliver top-notch customer service.
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• Organized client contracts, records and reports to strengthen traceability.
• Exceeded company productivity standards on consistent basis.
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