Customer Service
Resume:
Cristal Rasmussen
*** ***** ***** *** **** apt 110
Hollister, MO 65672 US
Email: **************@*****.***
Work Schedule: Full-Time
Work Experience:
Honeysuckle Inn and Conference Center
3598 Sheperd of the Hills
Branson, MO
10/18/21-09/09/23
Salary: 14.00 USD Per Hour
Hours per week: 40
Night Auditor-Lead
Duties
Keep trash picked up from all over property,clean and unlock pool areas, sweep parking lot/sidewalks, check irrigation - working properly, flag any water leaks, clean golf carts, air up tires, keep golf carts charged for next shifts,clean charcoal grills, trim shrubs, empty trash cans, assist with guest needs and questions.
Assist in checking in late arrivals. No shows. Perform pre-audit. Check and balance the days transactions. Close out the day and open up a new day. Assist guests with their needs. Secure and close pools, check doors. Check out early riser departures.
Holiday Inn Express
1976 W. 76 Main Street Country BLVD.
Branson, MO 65616 United States
04/2015 - 03/2020
Salary: 13.50 USD Per Hour
Hours per week: 40
Night Auditor-Lead
Duties, Accomplishments and Related Skills:
Help guests get the information or service they need to make their stay enjoyable. Guest service representatives listen to guests and help accommodate their requests, whether it's extra towels, toothpaste, or a dinner recommendation. Guest service representatives know how to diffuse a tense situation if a guest is dissatisfied with their room or service in the hotel, and does everything possible to make the guest happy. Closing/balancing the days totals/Opening new day. Module Training -completed to present in Loyality Connect-Concerto and Merlin
Holiday Inn Express and Suites
1970 W 76 Country BLVD
Branson, MO 65616 United States
03/2010 - 09/2012
Salary: 10.00 USD Per Hour
Hours per week: 40
Relief Night Auditor/Frontdesk Sales Representative
Duties, Accomplishments and Related Skills:
Responsibilities:
* Answering front desk phone (multi line) as well as forwarding and screening calls for guests
* Assist Guests in Changing,making, and canceling reservations. Also Checking in and out.
* Closing days Audit,Money handling (incoming and outgoing),Record keeping
* Assisting guests with any complaint,problems,concerns,questions ect.
* Monitoring property,maintain a safe and welcoming environment in the Lobby.
* Trained on Night Audit 11pm-7am as well as Afternoon3pm-11pm.
* Preparing Breakfast in the morning for guests.
Supervisor: Donna Hahn 417-***-****)
Okay to contact this Supervisor: Yes
Best Western Landing View Inn and Suites
403 W 76 Country BLVD
Branson, MO 65616 United States
07/2009 - 03/2010
Salary: 9.75 USD Per Hour
Hours per week: 40
Lead Night Auditor-Revenue Manager
Duties, Accomplishments and Related Skills:
Responsibilities are,
* Help insure Our Guests have a Quiet and Comfortable Stay
* To Complete what was not finished on the other Shifts
* Close Out Day* Open A New Day
* Balance Daily Totals
* Help insure Our Guests have an Enjoyable and Memorable Experience
* Rate and Rate Changes
* Able to multi-task and handle multiple priorities/responsibilities.
CERTIFICATE of COMPLETION
I CARE
Best Available Rates module 1
Best Available Rates module 2
Best Available Rates module 3
BW Marketing Programs Overview
Lessons in Empowerment
100% Perfect Shop Calls
Supervisor: Nicole Parnel 417-***-****)
Education:Memorial Joplin, MO United States
High School Diploma 05/1985
Major: General/Basic Studies
References:
Name Employer
Donna Barnes Holiday Inn Express and Suites General Manager 417-***-**** *******.******@*******.***
Gordon Elliott Best Western Landing View Inn and Suites Best Western Landing View Inn and Suites/Owner 417-***-****
Karen Graves St. Johns Hospital Nurse/Triage 417-***-****
Joe Clayton Anderson Engineering/Retired MODOT/MO CONSERVATION Surveyor/Crew MO Society of Professional Surveyors PresidentChief/MSPS- 417-***-**** ****************@*****.*** Indicates professional reference
Contact this candidate