Cristal Rasmussen

417-***-****

*** ***** ***** *** **** apt 110

Hollister, MO 65672 US

Email: ad13wu@r.postjobfree.com

Work Schedule: Full-Time

Work Experience:

Honeysuckle Inn and Conference Center

3598 Sheperd of the Hills

Branson, MO

417-***-****

10/18/21-09/09/23

Salary: 14.00 USD Per Hour

Hours per week: 40

Night Auditor-Lead

Duties

Keep trash picked up from all over property,clean and unlock pool areas, sweep parking lot/sidewalks, check irrigation - working properly, flag any water leaks, clean golf carts, air up tires, keep golf carts charged for next shifts,clean charcoal grills, trim shrubs, empty trash cans, assist with guest needs and questions.

Assist in checking in late arrivals. No shows. Perform pre-audit. Check and balance the days transactions. Close out the day and open up a new day. Assist guests with their needs. Secure and close pools, check doors. Check out early riser departures.

Holiday Inn Express

1976 W. 76 Main Street Country BLVD.

Branson, MO 65616 United States

04/2015 - 03/2020

Salary: 13.50 USD Per Hour

Hours per week: 40

Night Auditor-Lead

Duties, Accomplishments and Related Skills:

Help guests get the information or service they need to make their stay enjoyable. Guest service representatives listen to guests and help accommodate their requests, whether it's extra towels, toothpaste, or a dinner recommendation. Guest service representatives know how to diffuse a tense situation if a guest is dissatisfied with their room or service in the hotel, and does everything possible to make the guest happy. Closing/balancing the days totals/Opening new day. Module Training -completed to present in Loyality Connect-Concerto and Merlin

Holiday Inn Express and Suites

1970 W 76 Country BLVD

Branson, MO 65616 United States

03/2010 - 09/2012

Salary: 10.00 USD Per Hour

Hours per week: 40

Relief Night Auditor/Frontdesk Sales Representative

Duties, Accomplishments and Related Skills:

Responsibilities:

* Answering front desk phone (multi line) as well as forwarding and screening calls for guests

* Assist Guests in Changing,making, and canceling reservations. Also Checking in and out.

* Closing days Audit,Money handling (incoming and outgoing),Record keeping

* Assisting guests with any complaint,problems,concerns,questions ect.

* Monitoring property,maintain a safe and welcoming environment in the Lobby.

* Trained on Night Audit 11pm-7am as well as Afternoon3pm-11pm.

* Preparing Breakfast in the morning for guests.

Supervisor: Donna Hahn 417-***-****)

Okay to contact this Supervisor: Yes

Best Western Landing View Inn and Suites

403 W 76 Country BLVD

Branson, MO 65616 United States

07/2009 - 03/2010

Salary: 9.75 USD Per Hour

Hours per week: 40

Lead Night Auditor-Revenue Manager

Duties, Accomplishments and Related Skills:

Responsibilities are,

* Help insure Our Guests have a Quiet and Comfortable Stay

* To Complete what was not finished on the other Shifts

* Close Out Day* Open A New Day

* Balance Daily Totals

* Help insure Our Guests have an Enjoyable and Memorable Experience

* Rate and Rate Changes

* Able to multi-task and handle multiple priorities/responsibilities.

CERTIFICATE of COMPLETION

I CARE

Best Available Rates module 1

Best Available Rates module 2

Best Available Rates module 3

BW Marketing Programs Overview

Lessons in Empowerment

100% Perfect Shop Calls

Supervisor: Nicole Parnel 417-***-****)

Education:Memorial Joplin, MO United States

High School Diploma 05/1985

Major: General/Basic Studies

References:

Name Employer

Donna Barnes Holiday Inn Express and Suites General Manager 417-***-**** ad13wu@r.postjobfree.com

Gordon Elliott Best Western Landing View Inn and Suites Best Western Landing View Inn and Suites/Owner 417-***-****

Karen Graves St. Johns Hospital Nurse/Triage 417-***-****

Joe Clayton Anderson Engineering/Retired MODOT/MO CONSERVATION Surveyor/Crew MO Society of Professional Surveyors PresidentChief/MSPS- 417-***-**** ad13wu@r.postjobfree.com Indicates professional reference

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