Computers customer service management sales veteran
Resume:
Deleani Reagan
Durant, OK *****
**************@*****.***
I have over ten years serving experience and customer service. As well as sales and business experience. I love being part of a team working towards a goal. Authorized to work in the US for any employer
Work Experience
Quality Assurance Technician
BrucePac - Durant, OK
May 2022 to September 2022
I trained and built teams to assess existing accounts and coverage needs in the union based life insurance agency American Income Life. I handled both the recruitment end of building new teams and training the team members to handle policies with accuracy and efficiency. I also taught classes on handling rebut les and explaining in detail the need for coverage.How to successfully convey the importance of product knowledge as well as how to build a successful business. Lead Server/Trainer
The Egg and I Restaurant (Breakfast and Lunch) - Colorado Springs, CO September 2016 to November 2018
Open and close the restaurant. Take food and beverage orders correctly and have them delivered in a timely manner with accuracy and a positive attitude. Complete all side work and silverware the store would need for the following day. Train new servers on our procedures and menu items and POS system. Licensed Insurance Agent
American Income Life - Colorado Springs, CO
September 2015 to September 2016
I evaluated potential policy holders and potential policy holders needs for coverage and made sure they were insured in the event they needed it. I was a trained management builder. I taught classes on how to evaluate our clients needs and how to up sell and rebuttal. I also taught the new team members how to navigate the software efficiently.
Server/Bartender/Trainer
Buffalo Wild Wings - Knightdale, NC
May 2012 to June 2015
Ensure every guest has their desired food and beverage orders delivered correctly and in a timely manner. Upsell any area where possible. Complete opening and closing duties for the restaurant. Train new team members on our POS system, policies and menu items. Complete all necessary side work duties and roll silverware.
Server
Hooters - Raleigh, NC
December 2009 to March 2012
Take food and beverage orders accurately and make sure they are delivered to each guest in a timely manner with accuracy applying any upwelling opportunities when possible. Complete any side work duties for the shift. Roll silverware and clean section for the shift. Education
Some college
High school diploma or GED
Skills
• Communications (9 years)
• Computer programming (1 year)
• Customer Service (6 years)
• Jewelry sales (2 years)
• Food Safety
• Food Preparation
• Insurance Sales
• Cold Calling
• Sales Management
• Account Management
• English
• Inside Sales
• Administrative Experience
• Upselling
• Quality Assurance
• Business Development
• Quality Control
• Negotiation
• Microsoft Excel
• Recruiting
• Quality Inspection
• Salesforce
• Outside Sales
• Employee relations
• Telecommunication
• Quality systems
• Quality management
• QA/QC
• HACCP
• Manufacturing
• Quality audits
Languages
• English - Expert
Military Service
Branch: Army National Guard
Service Country: United States
Rank: E-3
October 2006 to May 2009
Computer programming; satellite radio repair
Certifications and Licenses
Life Insurance
October 2015 to October 2017
TABC Certified
Food Handler Certification
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