Customer Service Representative

AMINA ALI SHIDAD

CUSTOMER SERVICE REPRESENTATIVE

1am an exper

nced customer service representative

jing a full-time position in the

ield of customer service and call center ( contact center agent ), where can apply my

SKILLS

knowledge and skills for continuous improvement.

‘© Upselling/Cross-Selling + Documentation

= Call Center Experience + Technical Support

‘+ Data Entry/Management + Payment Processing

‘+ Relationship Building

‘+ POS Systems

* Efficient Communicator

EDUCATION

EXPERIENCE

SUCESS HIGH SCHOOL

High schoo! diploma 2010-2014

CONTACT CENTER AGENT

‘Co-op Solutions 2021-2023

Resolved an average of 200 inbound calls a week for fraud,

disputes, Springboard and online banking inquiries.

Actively listened to customers and resolved their concerms

with care and confidentiality

Springboard certified.

INSURANCE SPECIALIST

(CMI Group 2018-2021

“Addressed customer

problem-solving skil

courteously using suitable methods and

Responded to telephone inquiries and comp!

standard operating procedures.

Investigated and researched issues to determine root causes

and appropriate resolution

methods

ints following

CONTACT

210-***-****

Fort Worth, TX 76119

**************@*****.***

Contact this candidate