Customer Service Representative

KAMI SMITH

***********@*****.*** 601-***-**** Hattiesburg, MS 39402

Summary

To obtain employment at a reputable company where I can use my leadership and communication skills. Summary of Qualifications Great Communication skills Proficient in insurance claims Strengths in troubleshooting and problem solving Strong work ethic Knowledge of Microsoft word, PowerPoint, and Excel Posses solid computer skills Several years of customer service.

Skills

Special Needs Clientele

Critical Thinking

Team Exercises

Individualized Instruction

Group Instruction

Skill Building

Problem-Solving

Relationship Building

Group and Individual Instruction

Data Entry

Decision Making

Experience

Ability Works Inc Hattiesburg, MS

Job Coach Trainer

03/2021 - Current

I work with adults with intellectual disabilities. I help my clients know their job duties, perform their job duties well, help them get their job, and keep it.

Maximus Federal Hattiesburg, MS

Customer Service Representative Tier II

07/2017 - 02/2021

Responded to numerous phone call inquiries Used standard technology: telephone, e-mail, and web browsers Assisted callers with online health insurance applications Assisted with insurance claims and policies Maintained an up to date knowledge of regulations and policies as they relate to the health care programs the company services Enrolled callers into health insurance plans

Forrest General Hospital Hattiesburg, MS

CNA

07/2016 - 07/2017

Fed, bathe and dressed patients Took patient vital signs Served meals, made beds, and keep rooms clean Set up medical equipment and assisted with some medical procedures Answer calls for help and observed changes in patient's condition and behavior.

General Dynamics Hattiesburg, MS

Customer Service Representative Tier

09/2013 - 11/2015

I Answered phone calls about health insurance Assisted with insurance claims Provided information about health insurance

Education and Training

University of Southern MS Hattiesburg Hattiesburg, MS

Bachelor of Science in Communication Studies

Expected in 05/2023

Hattiesburg High School Hattiesburg, MS

High School Diploma

05/2006

References

References References are available on request.

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