Nina Thurston

305-***-****

ninaboch*@gmail

Hard working, well organized, efficient professional with exceptional people skills. Training in Microsoft Office Suite Excel and PowerPoint.

Goal oriented with the ability to take on a positive, challenging work environment at many levels.

Twenty plus years of CSR speaking to diverse clients and capable of assuming many roles and duties with ease.

Work History

Peopleshare

Philadelphia, PA

Aug 7 - present

Under contract with Optum during AEP. Hired to assist with enrollments into Medicare Supplement plans.

Convey Health Solutions Sunrise, Fl

Oct 2011- July 2023

Hired as inbound customer service rep at a BPO for large Medicare part D

provider and quickly promoted to licensed agent enrolling beneficiaries

Assisted other departments with overload when necessary including Mentoring/coaching other agents as well as training new employees.

Assigned to numerous projects dealing with QA and presentation materials to be provided to client as well as handle escalated calls.

Assigned outbound calls to facilitate completion of enrollments, assist with billing, and to address customer complaints and queries that could not be resolved through CSR channels.

Randstad Ft. Lauderdale, Fl Nov04-Oct 06

Wine Country Gift Baskets Seasonal inbound order entry

Hull & Co File clerk

Broward County Schools Sep 08- Jun 10

substitute teacher grades k-12

-Assignments were various: specials needs students as well as those with disciplinary problems .

Atlas Pen & Pencil Hollywood, FL June06-Aug06

data entry duties AR as well as orders

Target Corp Hollywood, FL Nov07-Nov08

seasonal cashier

Galaxy Carpet Mt. Laurel, NJ Feb87-Jan88

Order desk with other duties including inventory, as well as entering assigned

credit limits to customers and handling collections.

Interiors By Design Cherry Hill, NJ 1986-Jan 88

Co-owned and operated commercial interior design business dealing

primarily with installation and ordering of window treatments.

Airbase Carpet Mart Cherry Hill, NJ Sept80-Feb87

Sales position leading to assistant manager over the course of years.

Assisted manager in store presentation, purchasing, advertising, placing

customer orders and inventory in wallcovering and window treatment

department. Assisted district manager in billing and purchasing.

Attended numerous industry based trade shows and functions.

Plymouth Paint and Wallcovering Baltimore MD 1988-1989

Basic sales of paint and second quality wallcoverings. Aided customers

in the selection as well as calculating square footages for installation.

Nature’s Classroom Southbridge, MA Summer 88

Diverse position which included teaching youths ages 8-15 at a summer

camp with environmentalism as a strong undercurrent.

Education

Grand Canyon University Tempe, AZ July09-January 2014

Christian Studies Major

Gold Coast Schools Miami, FL July 2010

215 insurance license

McFatter Technology Center Davie, FL November 2004

Information Technology Assistant

Acceptance on the National Deans List

Broward Community College 1991-1992

English literature major, minor in Elementary Education

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