Kevin Beck https://www.linkedin.com/in/kevinlbeck/

ad13ja@r.postjobfree.com 254-***-**** Temple, TX 76504

Senior Enterprise Storage Engineer

Computer Storage, Computer Support, Customer Service

An accomplished Enterprise Storage Engineer with extensive experience Installing and configuring Enterprise applications and large storage arrays using iSCSI and Fibre Channel. Technical and operational expertise in delivering remote and customer-facing service, user training, and support for Enterprise Customers. Well-versed in all major programming languages; operating hardware and software; building, assembling, troubleshooting, and repairing PC hardware; and DNS and DHCP.

Hardware-- IBM pSeries, IBM zSeries, Dell Servers, and Storage Arrays PowerVault NAS/SAN

Operating Systems--Windows 7/10, Windows Server, Linux SuSE and Redhat, AIX

Protocols -- Ethernet, TCP/IP, POP, SMTP, DNS, DHCP

Software -- MS Office- Access, Excel, Word, SQL Server, DB2, SQL, Oracle Sovera 9, Sovera 10 VMware Citrix XenServer NetApp ONTAP

Career Experience

Helpdesk Consultant -- CGI (Jul 2021 - Dec 2022)

Delivered helpdesk support to large hospital systems operating in US and Canada. Supported CGI's Sovera 9, Sovera 10, and OnBase content management solutions used in managing patient data and reducing chart deficiency rates and delays of patient data in the ER and Patient Financial Services.

Install Engineer -- CGI (Oct 2020 - Jul 2021)

Installed NetApp storage devices throughout the US.

Assisted in installing NetApp FAS and AFF systems did shelf-adds to existing systems, performed ONTAP upgrades to existing FAS and AFF systems, and performed OS updates to switches in production systems.

Senior Storage Installation Engineer -- Dell Computer (Jan 2007 - Jan 2020)

Provided remote install assistance and post-installation technical support to Dell Enterprise customers using Windows- and Linux-based PowerVault NAS/SAN products MD3000, MD1000, and NX1950 devices.

Configured VMware, Citrix XenServer, LUNS, Microsoft clusters, Windows iSCSI targets/initiators, and Linux iSCSI initiators.

Coached and mentored fellow technicians in advanced troubleshooting techniques in Windows and Linux regarding Storage products and Cluster technology.

A key contributor to building the remote install service delivery operations assisted in documenting policies and procedures for Linux and Windows installation services.

Senior Storage Support Analyst -- Brought on to spearhead the technical operation of the newly formed Remote Installation team. Wrote the Linux install documentation for all supported storage arrays. Delivered remote support to Enterprise customers on PowerVault and EqualLogic large storage arrays.

Technical Support Analyst -- Performed problem determination and workaround for customers on live phone calls—dispatched repair technicians as needed.

Wrote computer system procedure specifications and user manuals for the support department, enabling more effective customer assistance.

Additional Experience

Staff Software Engineer, IBM Software Group Lotus Brand -- Lotus Software, Austin Texas

Senior Technical Support Analyst/Technical Support Analyst – MaxServ, Austin, TX

Education and Professional Development

Associate of Science coursework, Computer Science, Temple Junior College

Linux Professional Institute Level 2 Certification Certified Linux Professional RHCE

VMware Certified Professional V4 and V5 Certified Citrix Network Administration V5

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