Project Manager Management

Smita Prajapati MBA, PMP

Glendale Heights, Illinois, United States

**************@******.*** 847-***-****

linkedin.com/in/smita-prajapati-mba- pmp-97a401238 Objective:

Project Management professional with an MBA in International Business with PMP certification and vast experience in business operations domain, aiming to leverage academic and work experience to successfully fill a Project Manager role, utilizing skills to enhance profitability and client satisfaction. Professional Summary:

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Worked in accordance with Software Development Life Cycle methodologies including Waterfall, Agile- Scrum, Kanban and Lean.

Hands-on-experience in gathering key business requirements (KBR) and creating User stories through systematic approach of eliciting, organizing, and documenting requirements.

Collaborate with business stakeholders and SMEs in gathering the Epics, features, and requirements of the project to figure out the Goal and Scope of the project.

Extensive experience in creating Artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Requirement Traceability Matrix (RTM), Functional Specification Documents (FSD), Requirement Specification Document (RSD), Solution Requirement Documents (SRD).

Experienced in traditional and Agile methodologies with lean framework. Well versed in managing complex projects/programs and execution of multiple concurrent projects.

Experienced in driving strategy and end-to-end Solution Lifecycle Management encompassing plan conceptualization, prototyping, validation, approval and deployment of solution as per client specifications

Strong management skills of leading and motivating individuals to maximize productivity, Proficient in exceeding customer expectations in delivery of services.

Highly process oriented and process driven with ability to tailor the standard processes for the requirement without deviating from the core objectives of industry standards and practices.

Exemplary communication and attention to detail to exceed customer expectations and maintain high levels of client satisfaction.

Proficient in managing workloads, define deliverables, recruiting & mentoring resources, conducting performance reviews and ensuring compliance with established PMO processes.

Experienced in direct and manage multiple projects and programs with teams span across multiple locations.

Skilled in implementing standardized project management methodologies, cost and budget controls and other best practices.

Strong application functional knowledge in various domains helps to correlate with customer, understand their changing needs per the business trends and help them meet their project goals.

Leadership abilities, able to build effective teams, set objectives, and make key decisions to meet goals.

Project management skills-able to organize resources and personnel to achieve objectives as directed by management.

Coaching and mentoring, developing associates, training them in best practices, and recognizing achievement.

Project planning, identifying problems, setting milestones, and managing time effectively to meet goals promptly. Process improvement, streamlining operations by finding efficiencies and simplifying tasks.

Understanding of banking laws, guidelines, and compliances, applying them to the benefit all stakeholders.

Solid presentation skills, conveying information in a clear and engaging manner to inform audiences. Experience

Junior Project Manager

Conduent

May 2020 - Present (3 years 1 month)

Managed and delivered projects according to the agreed asset and resource plans, deliverables and agreed scope.

Overseeing the management of activities of the project delivery teams to ensure deliverables are being completed to defined expectations.

Facilitate Scrum of Scrums, keep track of all impediments across the teams, coordinate with dependent and cross functional teams to fasten the solution

Participate in all scrum ceremonies and share feedback with teams towards building self-organized teams.

Coached and mentored teams time-to-time for their overall development and adoption of agile manifesto in every step.

Assisted Scrum Master in capacity planning and make sure the team is adhering to agile practices

Create and maintain projects in Jira and do sanity checks for story boards and report leadership on progress

Proactively managed foreseen project risks and mitigate issues as they arise, implementing corrective actions. Maintain and manage project document repository including RAID and Change log.

Supported other Project Managers by taking on supervised support tasks on larger projects, as and when necessary.

Conducted RCA sessions and restore lessons learnt. Executed the project lessons learnt process to Maximizing learning from all projects during and after the execution, carrying out an internal review with the delivery team and actively seeking feedback from the customer; implementing any corrective actions to ensure continuous improvement.

Managed project administration tasks. Created and maintained the project stage document.

Developed new project plans in consultation with stakeholders, including clients and staff.

Tracked and reported project activities, milestones, resources and costs to the stakeholders of the project.

Worked closely with all stakeholders of the project like product owner, business analysts and architects to prioritize the backlog.

Audit and report project health at periodic intervals to executive management and provide inputs from daily/weekly/monthly status meetings.

Prepare dashboards and status reports regarding velocity and index points for the client meetings

Drive the discussions with client related to scope and change requests.

Ensure required resources are onboarded on time to avoid any delays in project deliverables.

Manage Knowledge Management repositories of all service and development projects in the program. Business Operations Analyst

Conduent

Aug 2009 - May 2020 (10 years 10 months)

Maintained professional working relationships and promoted open lines of communication with staff.

Developed a team of professionals in hiring, coaching, and performance management processes.

Measured staff and process productivity and utilized results to adjust staffing levels or equipment.

Provided employees with guidance in handling problems or escalating complaints or disputes.

Improved product development and reduced errors by implementing solid quality assurance protocols. Presented operational metrics and data to company executives to review.

Monitored market and competitor trends to develop new ideas to maintain company relevance.

Strategized with leadership to stay ahead of changing customer needs and labor planning requirements.

Implemented new methods to streamline the processing of child support payments electronically.

Established relationships with county officials in Illinois to assure quick resolutions of open/closed cases.

Analyzing expenses and routine processes Gather data about the organization’s activities and financial health.

Education

Amity University

Master of Business Administration - MBA, International Business Jun 2021 - Jun 2023

University of Mumbai

Accounting and Finance

Jun 2001 - Jun 2004

Licenses & Certifications

Project Management Professional (PMP) - Project Management Institute Issued May 2023 - Expires May 2026

3531118

Skills

• Agile Project Management • Project Delivery • Project Delivery • Scrum • Kanban • Project Planning • Process Improvement • Microsoft Excel • Accounts Receivable (AR) • SQL • SAP Products • Accounting Process • Quality Improvement •

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