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Technical Support Help Desk

Location:
Mendon, MA
Posted:
December 19, 2023

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Resume:

Fernando Acedo del Olmo Ordóñez

IT SPECIALIST

Summary:

In my 30+ years of experience, I have been performing mainly the two following roles: System Administrator with experience in system maintenance and server infrastructure/data-center operations management and IT Help Desk Specialist with experience in delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long- term resolutions to complex IT challenges.

Professional Experience:

Unicaja Banco (1990-2022):

- Conduct troubleshooting to resolve IT-related and applications issues for 10.000 + users.

- Administrator of the Active Directory.

- SCCM Configuration Manager Administrator

- Network Monitoring.

- Quotas in virtual disks, Space and volume manager. Disks in RAID.

- VMware (Generation of virtual machines for laboratory tests (Windows 7, Windows 10, Windows 11, Server 2019 ).

-Support to end users as a figure of the highest scale in troubleshooting).

-Lotus Notes email administrator.

-Azure administrator.

-Mobile device administrator.

-Batch job programming.

-PowerShell and VBS Script.

-RightFax.

-Cybersecurity.

-Maximum responsible in the presentations and infrastructures of the senior management meetings.

-Microsoft Office and Exchange expert.

-Hardware resolution.

-Identity manager (Tivoli).

-Layout of end-user workstations (remote).

-Telework manager.

CENTROMATICA S.L. (1987-1990):

-Programming teacher in COBOL, Basic, LOGO.

-Operating Systems Teacher: OS/2, MS-DOS

Education:

• Computer Networks course at Universidad Nacional de Educación a Distancia. (2002)

• Technical Specialist in Computer Management equivalent to Professional High School Diploma in Computer Management.(1989). Martin Rivero Institute. Ronda Málaga

(Spain)

• Computer Engineering 1st yr at Universidad de Málaga. (1985)

• BUP and COU equivalent to High School Diploma Honors. (1983). Perez de Guzman Institute. Ronda Málaga (Spain).

Profesional training:

AIX ADVANCED ADMINISTRATION

LOTUS NOTES DOMINO V.5 6 0

WINDOWS 2000 SERVER

MICROSOTF NETWORK ENVIRONMENT ADMINISTRATION

INVESDOC CORPORATE TRAINING (Document Management)

CONTENT MANAGEMENT FOR ADMINISTRATOR

POWER POINT Office

DATA VISUALIZATION SCREENS

MICROSOFT MOC 6451 24 0,96

MANAGEMENT OF THE INFORMATION TECHNOLOGY SERVICES (ITIL INSTALLATION AND ADMINISTRATION OF WINDOWS)

WEBSPHERE APPLICATION SERVER

TIVOLI IDENTITY MANAGER Training

DIGITAL TRANSFORMATION: DNA 2.0

GENERAL CIBERSECURITY TRAINING

QUALITY CUSTOMER SERVICE NPS

DATA PROTECTION TRAINING

OCCUPATIONAL RISK PREVENTION TRAINING COURSE COVID-19 SUSTAINABLE FINANCE - GENERAL COURSE ON SUSTAINABLE FINANCE OFFICE 365 OFFICE 365 - TEAMS

ADMINISTRATOR TRAINING - SHAREPOINT

WINDOWS SERVER 2019. ADMINISTRATION



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