CONTACT

PHONE:

716-***-****.

ADDRESS:

**** **** **, ********** **

55108.

EMAIL:

ad13d9@r.postjobfree.com

EDUCATION

Minnesota State University, Mankato.

May 2017

B.S. Computer Information

Technology & Technical

Communication.

Minnesota State University, Mankato.

May 2019

M.S. in Information Technology

CERTIFICATION

SAS Programming 1: Essentials

(October 2018)

IASSC Certified Green Belt

(July 2018)

CompTIA A+ Certification

(May 2018)

Database Technology

Certification (MNSU) (May

2019)

MS SQL Server

Certification (Dec 2020)

SKILLS

Programming: Python, Java, SQL, HTML,

CSS, JavaScript

Software: MS Office, MS SQL Server,

MS Visual Studio, JIRA, Power BI,

Brackets, Trello, Salesforce, ServiceNow,

Kaseya, Calabrio, VPN, Active Directory,

Remote Desktop,SaaS, Cloud Computing.

EMDADUL HAIDER

WORK EXPERIENCE

IT Analyst/ Programmer July 2021– Present

Mayo Clinic- Rochester, MN

• IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Manage end-to-end complex data migration, conversion, and data modeling.

• Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Update Scripts for Failed SQL Jobs and maintain schedule scripts run.

Technology & Operations Specialist Nov 2020– July 2021 Carlson Capital Management- Bloomington, MN

• Orion Connect integration on Salesforce AppExchange, enabling advisors to work more efficiently through a more flexible and customizable data sync.

• Manage end-to-end complex data migration, conversion and data modeling.

• Zoom Phone migration, manage strategy and plan.

• Update Scripts for Failed SQL Jobs and maintain schedule scripts run.

• Working with IT security and Networking Vendors and implement improvements.

Software QA Analyst July 2018– Nov 2020

MatrixCare- Bloomington, MN

• Utilize experience, knowledge base, user guides and other internal resources to resolve existing interface issues.

• Contribute to the maintenance and improvement of knowledge base, including documenting go-live and troubleshooting processes. Software Support Analyst May 2018 – July 2019

Crossfuze (ServiceNow)- Golden Valley, MN

• Actively handle 25+ calls regularly and assisted client on calls achieving SLA level 90% and above.

• Administer Active Directory Management, Azure App Services, and mobile app services for multiple clients. Update all tickets according to Service Level Agreements (SLA).

Technology Support Specialist Jun 2016 – May 2018

ITS Department, Minnesota State University Mankato, Minnesota

• Assist University Stuff, student and Teachers with day-to-day IT issues. • Classroom technology support, with projectors, smart-board, and troubleshoot to resolve technical issues.

• Repair windows computers and install operating system to client’s laptop.

• Assist students install different software’s for their classes.

Contact this candidate