Veterinary Technician / Client Service Coordinator
Resume:
Mary Peterson
Hoffman Estates, IL *****
*************@*****.***
Hard working, ambitious multi-tasker with a passionate drive too care for people and animals alike. Well rounded experiance is what I strive to provide and/or learn in tasks and responsibilities. Authorized to work in the US for any employer
Work Experience
Veterinary Technician
Banfield Pet Hospital - Hoffman Estates, IL
December 2022 to August 2023
Lead Veterinary Technician
Wheeling Animal Hospital and Pet Resort - Wheeling, IL June 2022 to December 2022
• Develop training programs
• Managing, day to day, patient/client appointments and surgeries.
• Shift scheduling and Team Meetings
• Resolving Client / Team conflicts
• Day to day, technician duties
Veterinary Technician
CARE ANIMAL HOSPITAL - Arlington Heights, IL
March 2020 to June 2022
Fully trained and experiance in Client Service Rep and customer service. Basic VT duties and experianced with restraint and fear free techniques. PRO-Heart certified.
intake/client education/
In house Bloodwork/cytologies/ Urinalysis lab work experiance. Surgery technician training:
Dental Cleaning experianced and trained
Prepping/intubation/extubation, Sterilization of Surgical site based of the type of procedure, Anesthetize monitoring patients under anesthesia, patient recovery/client aftercare instructions, assisting in orthopedic procedures when needed.
Prepping, wrapping, sterilizing surgical packs.
Veterinary Technician
Dundee Animal Hospital - East Dundee, IL
December 2020 to March 2021
Veterinary Technician
Arlington Park Vet Hospital - Rolling Meadows, IL
August 2020 to November 2020
In-house labs(Bloodwork, Urine), Cytology (Ear/Skin) prep and read. Preform surgery prep and assist. (Dental and Spay/Neuter) Blood draws and minor proficiency of Catheter placement. Client Service Coordinator/Veterinary Assistant
Banfield Pet Hospital - Mount Prospect, IL
May 2017 to March 2020
• Client/Patient record keeping snd scheduling computer systems.
• Scheduling in person/phone call health/surgery/illness appointments.
• Assisting while documenting Doctor examines/appointment notations. Education with owner's on preventative care/medication instruction for their pet.
• Filling/labeling pharmacy medications when needed.
• Safely and proper restraint procedures for Doctor examinations and treatment.
• In-House Lab work experience and blood drawing.
• Familiar and certified with OSHA safety protocols in hospital cleanliness and diagnostic procedures. Facility Operations Team Member
Lifetime Fitness
February 2015 to May 2016
My responsibilities include cleaning lockers, gyms, machines, folding towels and assisting members as guest services.
Crew Member
AMC Entertainment - Schaumburg, IL
April 2014 to September 2015
• Cashier/concession experience
• Cleanliness/maintenance of theatres, lobbies, concession/technical equipment etc..
• Phone/online orders
• Greeter/Usher
Education
Associates of Arts in Pursuing career in Veterinarian Technician Harper College - Palatine, IL
June 2014 to March 2018
High school or equivalent
Schaumburg High School - Schaumburg, IL
August 2010 to June 2014
Skills
• Receptionist
• Animal Care (9 years)
• Cleaning
• Organizational Skills
• Time Management
• Veterinary Technician Experience (7 years)
• Veterinary Assistant (7 years)
• Pet Care (8 years)
• Kennel Experience (7 years)
• Laboratory Experience
• Medical Imaging
• Hospital Experience
• Pet Grooming
• Animal Handling
• Phone Etiquette
• Computer Skills
• Data Entry
• Guest Services (10+ years)
• Medical Scheduling
• Medication Administration
• Sales
• Customer Service (10+ years)
• Medical Records
• Triage
• Typing
• Medical office experience
• Microsoft Office
• Multi-line phone systems
• Upselling
• Patient Care
• Dog Handling
• Dog Training
• Nursing
• Venipuncture
• Anatomy Knowledge
• Customer service (8 years)
• Customer support (8 years)
• Microsoft Office (3 years)
• Microsoft Outlook (3 years)
• Schedule management (3 years)
• Medical Terminology
• EMR Systems
• Medical receptionist (5 years)
• Medical imaging (3 years)
• Medical office experience (9 years)
• Multi-line phone systems
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