Shannon Day

Meridian, MS

ad13bh@r.postjobfree.com

601-***-****

Work Experience

P&D Coordinator

FedEx Ground

October 2002 to Present

1. 10/15/02 I joined the 393/ZMER team at FedEx Ground as a PT package handler on both Inbound and Outbound shifts. Duties: scanning, stacking,loading, sorting packages. As a package handler i learned QA functions: address corrections, customer service, data entry, damage package processing. 2. In between package handling shifts I worked as a driver's jumper/helper on various routes. I gained a vast knowledge of the package delivery process, maps, navigation, time management, scanners and customer service.

3. May 2004 I prompted to PT Outbound Service Manager. Duties included switching trailers, keeping up with yard equipment, training and managing package handlers on the sort, time keeping of package handlers, dispatch Linehaul drivers by critical cut times, data entry of driver logs/HOS, P&D contractor settlement entry, COD processing & deposits, monitor delivery service issues concerning pick-ups and deliveries. Ensure goals and metrics are met. Perform daily closes, secure the building. 4. March 2011 I took a promotion to Full-time HD Service Manager (which has now been reorganized to P&D or Ops Coordinator). Duties included use Route optimization software(VRP,AWAD, VISION,AMS,DRO), create/manage driver routes/navigation, ensure package handlers are scanning packages to correct routes, dispatch /manifest Home Delivery Drivers. Manage HOS, Work with Contracted Service Providers to ensure package pickup delivery service and contractual obligations are met. Driver processing, random screening (escreen system), badging, maintain vehicle history files ensure all contracted vehicles meet DOT & FXG standards, ensure vehicle documentation is up to date, perform vehicles inspections, enforce safety regulations, Ensure that all drivers credentials are up to date, perform BCSA tests on P&D department files monthly, train, certify employees on trailer switching. Education

Associate's degree in Business office technology

Meridian Community College - Meridian, MS

October 2002 to May 2004

Skills

• E-Commerce (10+ years)

• Logistics (10+ years)

• Transportation Management (10+ years)

• Transportation Management Systems (10+ years)

• Management (10+ years)

• EDI (10+ years)

• Freight Experience

• Procurement (10+ years)

• Computer Networking

• Data Warehouse

• SAP (2 years)

• Supply Chain

• Microsoft Excel (10+ years)

• Warehouse experience (10+ years)

• Basic math (10+ years)

• Customer service (10+ years)

• 10 key calculator, (10+ years)

• 10 key calculator (10+ years)

• Quality Assurance (10+ years)

• Vehicle Maintenance (5 years)

• Process Improvement (10+ years)

• Business Analysis (10+ years)

Certifications and Licenses

First Aid

November 2019 to November 2021

Fedex Ground requirements are for management to be first aid certified