Customer Service Care
Resume:
Janae Fasnacht
Glendale, AZ *****
********@*****.***
Work Experience
Program Director
Little Sunshine's Playhouse & Preschool - Gilbert, AZ September 2019 to Present
School Director
Primrose Schools
October 2018 to September 2019
• Established and maintained state licensing regulations, provided excellent customer service, trained staff on Professional Development topics, managed and exceeded all budgets and school financials.
• Hiring/retaining staff and families through providing the highest quality care in every classroom and customer care to all families and hosted retention activities monthly. Center Director
Learning Care Group - Scottsdale, AZ
July 2017 to September 2018
• Established and maintained state licensing regulations, provided excellent customer service, trained staff on Professional Development topics, managed and exceeded all budgets and school financials.
• During my time as the Director I advanced the school from a 2 star to a 4 star rating with Quality First, I retained staff and families through providing quality care in every classroom and customer care to all families and hosted retention activities monthly. I received the "Highest Comp %" award for my school's FY18 financial outcome compared to 11 other schools, and maintained all NECPA accreditation, Quality First, and Arizona state standards.
Center Assistant Director
Learning Care Group - Scottsdale, AZ
May 2016 to July 2017
I assisted the director with planning, managing, marketing, and directing our childcare program. I taught and monitored children when needed, I maintained center paperwork, keeping files on each child and proof of meeting government regulations. I supervised and evaluated teachers, provided mentoring and training to help teachers improve their skills. I worked with the director and teachers to establish, evaluate, and revise curriculum.
Education
Arizona State University
2021
High School Diploma
Raymond S. Kellis High School - Glendale, AZ
2011
Skills
• budget
• Word
• training
• Strategic Planning
• Meeting Facilitation
• Curriculum Development
• Conflict Management
• Childcare
• Mentoring
• Public Speaking
• Classroom Management
• Recruiting
• Change Management
• Program Development
• Program Management
• Process Improvement
• Performance Management
• Team Management
• Presentation Skills
• Budgeting
• Vendor Management
• Management
• Operations Management
• Supervising Experience
• Employee Orientation
• Teaching
• Childcare
• Classroom management
• Teaching
• Curriculum development
• Supervising experience
• Budgeting
• Training & development
• Recruiting
• Mentoring
• Conflict management
• Team management
• Marketing
• Program management
• Customer service
• Operations management
• Succession planning
• Presentation skills
Additional Information
Supervise preschool teachers and childcare workers, hire and train new staff members, provide training and professional development opportunities for staff, establish policies and communicate them to staff and parents, help staff resolve conflicts between children, assist staff in communicating with parents, meet with parents and staff to discuss students' progress, establish budgets and set fees for programs, and ensuring facilities are maintained and cleaned according to state regulations.
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