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Operations Assistant Customer Service

Location:
Thottapalayam, Tamil Nadu, 632004, India
Posted:
December 19, 2023

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Resume:

faisalMohammad Faisal P

OBJECTIVE

Seeking to obtain a responsible position in marketing field/Supervisor/Operations Admin&(HSE)/Safety Inspector/customer service with a progressive organization that values dedication, outstanding performance and offers potential for career growth and too improve productiveness by utilizing my skills and experience in a best way for the development of the organization, this in turn is my growth.

Administrative Assistant - Operation Department in Kellogg Brown & Root (KBR) – US base in Tallil Iraq

My main job responsibilities are as follows:

Using STEAM module of Maximo application (Asset Management Software from IBM)

Communication via Radio handling

Support for many of inside base operations.

Customer service for more than 800 multinational employees.

Generate reports of monthly inspections.

Generate work orders

Generate and report daily tasks of staffs in Operation department.

Handling Email, Phone calls and other task implementation under the request of higher management.

Took part in KBR Training and Education Program on Industrial Security Awareness.

Apr 2005 – Apr 2006

HSE Safety Inspector in Kellogg Brown & Root (KBR) – US base in Tallil Iraq

Since Apr 2007 until end of Apr 2008, I was promoted at HSE Safety Inspector. My job responsibilities during the above said tenure are as follows.

Data entry for employee training files, Safety Inspection

Assist the HSE Coordinators with accident investigations.

Make sure all staffs are following safety norms and check whether they are wearing appropriate uniforms, equipped with necessary tools etc.,

Since I am a multi lingual, I assisted the training department with course trainings by translating the course information into native language of SCW employees.

followings.

Recruiting quality financial consultants.

Training them to get IRDA licensed.

Doing marketing activities to generate business through

Financial consultants.

Reporting directly to the branch manager daily.

Arranging Weekly unit meetings.

Actively participating in Unit, Branch and regional meetings.

After sales customer service.

Achievements:

Awarded as a QUICK MANAGER for achieving activation Targets.

Targets. Achieves target every month consistently.

Creating Three to Four Club members every year

Achievements:

Awarded Silver Club Member ship within 3 months from the date of joining.

Become Branch Topper continuously for three months.

Feb 2006 – Apr 2008

KBR, Inc. (formerly Kellogg Brown & Root) NYSE: KBR is an American engineering and construction company, formerly a subsidiary of Halliburton, headquartered in Houston. I worked as an Admin Assistant in Operation Department of KBR in US base in Tallil – Iraq. I joined KBR as a Warehouse as a Warehouse assistant. And because of my hardwork and dedication I was promoted to various posts. A brief detail about my positions held and responsibilities are summarized below:

Feb 2003 – Apr 2005

Warehouse Supervisor in Kellogg Brown & Root (KBR) – US base in Arifjan Iraq

I joined KBR under the sub contract of Linker International Company in Feb 2003. As a Warehouse supervisor, my primary job responsibilities are as follows:

Handled various as supervising activities

Have comprehensive Knowledge of Management Practices and procedures.

Generating daily, weekly, monthly and yearly stock report.

Maintain storage facilities.

Conducting weekly, monthly, quarterly and yearly inventory.

Handling In and Out of materials.

Inspecting whole receivable sections.

Handled Key responsibilities very well and earned appreciation from senior members.

Changed inefficient work processes into productive ones and introduced automation through Asset Management software - SARRS.

Able to train and manage teams for various Administration activities

EDUCATION QUALIFICATIONS

CERTIFICATIONS:-

IRDA Life Insurance Certification

IRDA General Insurance Certification

AMFI (Mutual Funds) Basic Certification

AMFI (Mutual Funds) Advisor Certification

US Army 42d Infantry Division Certification

Administrative Specialist Appreciation Certification

KBR For the Successful Completion of Steam-Maximo

Steam service Orders Traning course

COMPUTER SKILLS:

Proficient in all versions of Windows client operating system (Win 95, Win NT, WinXp, Win Vista, Win 7)

Proficient in all versions of Microsoft Office Applications (MS Excel, MS Word, MS Access, MS PowerPoint and MS Outlook)

Proficient in STREAM – MAXIMO, a Asset Management Software developed by IBM

HOBBIES :

Traveling, Listening to music, Cricket & badminton.

PERSONAL DETAILS

Date of Birth : 28 April 1980

Nationality : Indian

Marital Status : Married

Languages known : English, Hindi, Tamil, Malayalam,Arbic& Urdu

REFERENCES

1. Mr. Paul reed senior operations coordinator (us kbr)

2. Mr. Harvey Gaskin, STEAM business process analyst

3. Mr. Lynellen Sullivan, Log cap III STEAM project manager

4. Mr. Dennis Kasson, Site manager of Cob Adder

5. Madam. April Joy Brown, Steam business process analyst

6. Mr. Kevin Andrews, Sr.Manager, corporate security

7. Msgt. Allen Carter, mcx employee, of month aafes

8. Mr. Corey Blackey, fire protection crew chief (732 air expeditionary wing certificate appreciation)



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