Senior Systems & Citrix Engineer

Seasoned Citrix Administrator/Engineer with ** years of experience in the field, consistently

acknowledged for adept troubleshooting abilities that enable swift and budget-conscious resolution of complex technical problems. Skilled in independently learning and mastering new technologies, as well as collaborating with colleagues in a team environment. Skills

Application Integration

Citrix 6.5 - 2203

Citrix PVS

Citrix Netscaler

ControlUp

Active Directory

HPDM

MS Office/Outlook

Front Range

Ninja RMM

CATO Firewall

Technical Troubleshooting

Citrix App Layering

Citrix MCS

VMware/vSphere

Group Policy Management

Printer Management

iGEL

Service-Now

Scripting

Azure Apps

Umbrella

Aaron Asta

Senior Systems & Citrix Engineer

*****@**********.*** 216-***-**** Valley View, OH

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Professional Experience

2021 – 12/2023 Senior Systems Engineer, MAI Capital Supported a Citrix VDI and XenApp 2203 environment

•Updated 5 images using PVS

•Perform daily 2nd and 3rd tier level support

•Installed and supported 50+ applications

•Managed the integration of new companies and their software needs on a near monthly basis

•Took part on working with Veeam, Nimble storage, and vSphere pertaining to the Citrix environment

•Process creation for workflows, all application installations, and change controls to the environment

Citrix Migration

•Worked through a Citrix migration from an MCS provisioned UPM profile environment into a PVS provisioned FSlogix profile environment

•40+ App migrations accomplished with user testing

•Created and used scripts to automate profile moves Azure App and Administration

•Created multiple apps for deployment via Azure services to our internal devices.

•Managed Microsoft Defender via Azure

Ninja RMM

•Set up automatic onboarding of all devices

•Set up managed application and OS updates for all devices

•Created update policies

•Created reporting options for clarity on devices and what needed patched

•Set up alerting on devices for various devices concerns

•

Team Training and Project Management

•Managed ControlUp team training and onboarding of application and it’s set up into alerting and reporting for all devices

•Wrote numerous KBs for desktop team and engineers involving anywhere from application integrations, change control processes, or general troubleshooting. 2019 – 2021 Citrix Engineer, TekSystems (Ascension Medical) Support 20+ XenApp/XenDesktop farms, versions ranging from 6.0 to 7.15

•Updated images using PVS

•Configured GPOs

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•Perform daily 3rd tier level support

•Netscaler configuration for VIPs and Certificates Citrix Migrations

•Worked with application owners across 20 individual farms to consolidate apps and move them to an updated platform.

•User testing/Sign Off

•Wrote change control measures and going to varying regional weekly security CAB meetings for approval

2007 – 2018 Citrix Administrator, Safeguard Properties Citrix Administrator, 2015 – 2018

•Built and administered Citrix XenApp/XenDesktop 6.5 environment

•Built and transitioned to a Citrix XenApp/XenDesktop 7.15 environment

•Administered extensive user testing, firewall changes and image changes to adapt to company needs

•Utilized Citrix App Layering and MCS for imaging to support segregated environments with unique application and security requirements

•Implemented Citrix Storefront customization, Netscaler customization and Citrix Director/MAS device reporting to meet business specifications and needs Desktop Engineer, 2013 – 2015

•Performed daily 2nd and 3rd tier level support

•Administered Citrix XenApp/XenDesktop 6.5 environments

•Managed and participated in two environment migrations

•Engineered and built a new environment in remote data centers

•Transitioned GPO changes, firewall tweaks, VMware changes and user experience adaptations to create a better user experience

•Created and managed images using PVS/VMware to support any business and security requirements

Desktop Support Analyst, 2011 – 2013

•Performed hands-on hardware repair and installs, imaging with HPDM, virus removal, loss of data, malfunctioning systems, etc.

•Conducted desktop moves, networking and telephony installs and repairs

•Traveled to various states to support company acquisitions and remote offices

•Managed and participated in multiple company hardware refreshes

•Recognized as the highest performing member of the team for ticket resolution Helpdesk/IT Operations Analyst, 2007 – 2011

•Researched and developed knowledge-based articles for company-related programs and consistent issues

•Handled 35+ technical/mission-critical calls daily and consistently met high service standards

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•Troubleshoot technical issues including, system crashes, slowdowns and data recovery within the corporate environment

•Engaged and tracked priority 1 issues with responsibility for timely documentation, escalation, resolution and closure of trouble tickets

•Performed massive file downloading, uploading and processing of loan information

•Partnered with over 60+ banks to receive information for Safeguard’s internal processing system known as SPI

Education

Associates of Science, ITT Tech

Bachelor of Computer Science, Kent State University Completed 2 years

CED Solutions

Technical Certifications Obtained

Certificates

CCA-V

7.X

MCSE

2003

CCA

6.5

A+

MCP

2003

CompTIA

Security+

MCSA

2003

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