Rick Driscoll Cincinnati, OH

ad13ad@r.postjobfree.com 513-***-****

EDUCATION

University of Cincinnati Cincinnati, Ohio

Bachelor’s Program in field of IT Network / Systems Graduate Apr 2018

Bachelor’s Program in field of IT Cyber Security Graduate Apr 2018

Associate Degree in IT Graduated May 2015

TECHNICAL SKILLS

HTML CSS Java Query

Java Wireless configuration SQL

Unix Android Mobile Device Photoshop CS6

Landesk Microsoft Office Active Directory

Footprints Forevid VPN

Email Linux Windows OS

McAfee Antivirus Service Now FTK Imager Registry Viewer

Word Excel Power Point

Microsoft Office

EXPERIENCE

TCS/Purple Drive Cincinnati, Ohio

Tier 2 Executive & Critical user Support Lead July 2018 – Present

Manage shift with assigning all appointments to agents. Perform weekly QA on agents to ensure maintaining 95% accuracy. Monitor emails and hand out new issue emails to agents to assist customers. Assist customers with any issues they have with computers and phones. Answer phone calls and respond to emails. Remote in to assist with resolving issues. Account unlocks, Password resets, Assist with Mobile connect, Secure Email, Digipass, FortiClient and Remote Access. Service Now Ticketing System.

EPA (IIA) Cincinnati, Ohio

Desktop Support Nov 2017 – Jan 2018

Support for Laptops and printers also assist with conference room set up and support.

Communicare (APEX) Blue Ash, Ohio

IT Support Nov 2017 – Nov 2017

Tier 1 user IT support for IPAD and laptops.

Mercy Health (Temp 3 month) Norwood, Ohio

User Provisioning Analyst Jul 2017 – Oct 2017

Network Folder/Group additions/Deletions and changes requested, EPortfolio, PHS, STAR, EPremis, PACS, RevRunner, Service Portal, Awarix, Perfect Serv, CBORD, EUI, MIDAS, Excel Spread Sheet.

Belcan Government Services (Co-op) Blue Ash, Ohio

Analyst Tier 1 Jan 2017 – Jun 2017

Assist customers with any issues they have with computers and phones. Answer phone calls and respond to emails. Remote in to assist with resolving issues. Active Directory Used for Verification, account unlock, Password resets, Add/Remove Users Groups. Landesk/Service Now Ticketing System.

UCIT Helpdesk Services (Co-op x2) Cincinnati, Ohio

Customer Service/Help Desk Tech Aug 2015 – Dec 2016

Assist students and staff with any issues with classes, billing and payments. As well as computer issues. Answer phone calls and respond to emails. Active Directory to Reset Passwords. Footprints Ticketing system.

MILITARY

United States Air Force World Wide

Honorable Discharge (DD214 upon request)

Contact this candidate